What are the responsibilities and job description for the Business Systems Analyst position at Astyra Corporation?
Job Description
Job Description
Business Systems Analyst
This is an onsite position
Description :
The purpose of this position is to provide business analysis and system analysis support to systems used for the administration of Human Services programs specifically Child Welfare.
The position provides subject matter expertise in the program area of North Carolina child welfare and provides knowledge and experience in the direct delivery of services and benefits. With this background the Business Systems Analyst helps establish functional system analysis policy support and enforcement criteria and sets priorities related to the programs for a child welfare case management system including stakeholder priorities and requests.
leading and / or participating in requirement gathering sessions, developing requirements, system review, and test functional design, develop process flows, review training materials, and user guides and process engineering for phases of the software development lifecycle.
Process engineering may include recommending changes to policies and procedures troubleshooting business problems and recommending solutions or assessing impact on business processes with clients as new applications systems are designed and developed.
This position requires developing and maintaining relationships in a matrix environment as well as communications to clarify statutory policy procedures and requirements related to the program areas with the client agencies of the State stakeholder vendors development team members dedicated to work on applications for the assigned program areas and management. The employee performs other related work as required.
Responsibilities :
Analysis Requirements Development and Support :
Work with stakeholder clients as new applications systems are designed and developed to gather requirements and performing business procedures / process engineering to improve design.
Analyzing the functionality of the software modules in production or in comparison with appropriate existing benefit delivery and service provision procedures.
Review and approval of Functional and Detail Design Documents as assigned
Compete Functional Designs as assigned.
Document modifications to system functionality or naming conventions based on knowledge and collaboration with other users and business team members.
Assist in the development of change request as needed. This includes requirements gathering triage and assisting with the priority.
Leading and / or participating in design sessions to establish new functionality and solve problems identified in regular operations and maintenance.
Recommending modifications of system functionality through knowledge of current procedures rules and regulations based on experience and expertise working with the programs.
Assisting with troubleshooting / diagnosing case / application problems in production by providing clarification and support regarding problems with coverage / benefits for individuals and helping diagnose and fix problems with benefits and system generated notices.
May provide support to the help desk in resolution of end user concerns statewide. This includes but is not limited to assigned tickets.
Assisting with system functionality questions based on experience and expertise working with the programs.
Resolving problems in use of the system through knowledge of the procedures and business functions in the program areas and based on experience and expertise working with the programs.
Communicate clearly through design sessions requirements documentation change management requests and issues and risks documentation.
Coordination and Collaboration :
Working as part of a group developing the requirements documentation guidelines and instructions associated with the application.
Leading and / or participating in assigned meetings including but not limited to requirement gathering status triage defect and deployment meetings.
Leading and / or participating in meetings or conference calls with stakeholders end users auditors and Federal Partners as assigned.
Review documentation provided to automation / database personnel who design the automation to support business functions defined in the requirements and to users who determine whether automation needs are being met.
Communicate effectively with internal and external entities including stakeholders regarding functional components and requirements.
Ensure timely communication to team management on any potential issues.
Communicate clearly goals processes and procedures to representatives with varied skill sets business staff technicians managers etc..
Mentor share knowledge and experience gained.
Quality Assurance Security and Compliance :
Resolves problems through knowledge or through coordination with the development team.
Document modifications to business process requirements system functionality or naming conventions based on knowledge and collaboration with other users and business team members.
Performs User Acceptance Testing and report defects / issues through the appropriate tool for remediation and testing until the cycle is complete and the application is released to production.
Ensure security measures are followed as data stewards in support of all applications and the Federal State and Department privacy and security polices and standards are being enforced.
May assist with deployment and conversion activities.
Reviewing documentation provided to automation / database personnel who design the automation to support business functions defined in the requirements and to stakeholders who determine whether automation needs are being met.
Professional Development :
Participates in Skill-based training.
Participates in Leadership training opportunities as available.
Improve Job Performance through applied Leadership skills.
Cross training special projects back up responsibilities other duties as assigned.
Skills / Knowledge / Experience :
This position requires thorough business knowledge of the statutes policies procedures and current automation systems related to North Carolina Child Welfare.
The employee should have NC Child Welfare experience and demonstrate considerable knowledge and skill in navigating and evaluating system functionality based on strong program knowledge and expertise.
This experience provides the basis to step into a role that requires the ability to transfer knowledge and other important or relevant information including problem solving to stakeholders end users and project team members as well as interpret clients business needs and to translate them into application and operational requirements.
The employee must have general knowledge of statistical procedures accounting procedures and reporting.
The employee must be familiar with the design implementation and management of data collection analysis and reporting systems for the assigned programs.
The employee must be a team player work well on their own initiative with minimal supervision and have excellent communication skills to interact with developers systems professionals computer operations staff policy decision-makers non-technical clients and end users to solve technical problems that impede or delay the processing of data as well as understanding business requirements and translating them into specific software requirements. The employee may on occasion also train direct and coordinate the work of other staff members.
The ability to establish and maintain effective working relationships communicate effectively and share knowledge and experience to reach common goals is a critical aspect of working as part of a large project team.
Key Child Welfare Areas of Subject Mater Expertise may include : North Carolina CPS In Home Services North Carolina Permanency Planning ICPC North Carolina Foster Home / Group Home Licensure and Child Welfare Data including but not limited to AFCARS.
Required Skills / Knowledge / Experience :
NC Child Welfare experience, Required 3 Years
Demonstrate considerable knowledge and skill in navigating and evaluating system functionality based on strong program knowledge and expertise, Required 3 Years
Ability to transfer knowledge and other important or relevant information including problem solving to stakeholders, end users, and project team member, Required 3 Years
General knowledge of statistical procedures, accounting procedures and reporting, Required 3 Years
Ability to establish and maintain effective working relationships, communicate effectively, and share knowledge, Required 3 Years
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration! ?
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