What are the responsibilities and job description for the PC/Network Support Technician position at Astyra Corporation?
Job Description
Job Description
PC / Network Support Technician
This is an onsite position
Description :
The client is seeking a PC Network Tech 2 at the Magna, UT location with possible intermittent work at the Copper Crossing location.
The selected candidates primary focus will be Windows administration support and enclave compliance activities.
Responsibilities :
Develops computer systems specifications that address business requirements and that fit with the company's system architecture standards.
Establishes and documents system parameters and formats, ensures hardware and software systems compatibility and coordinates and / or modifies system parameters in terms of existing and projected computer capacity and capabilities.
Revises existing systems and procedures to correct deficiencies and maintain more effective data handling, conversion, input / output requirements, and storage.
Provide technical support for computers; install, troubleshoot, service, and repair PCs, related software, peripherals and associated networks.
Connect clients, servers, and terminals to existing data networks.
Assist InfoSec with DFARS, CMMC compliance responsibilities.
Setup, maintenance, compliance and vulnerability remediation for off-network and lab environments
Rack and stack workstations and provide server application support as directed by server team
Provide Windows systems management.
Perform root cause analysis for complex issues
Ability to create accurate and clear documentation and diagrams of environments, ticket resolutions and technical solutions
Work with software vendors to support third party applications.
Provide technical hardware or software support above and beyond the Tier1 / 2 support vendor and educate users as needed.
Monitors ticket queues to ensure SLAs are met
Previous experience supporting user and manufacturing hardware, software, etc. in an enterprise environment
Ability to work independently; appropriately escalate issues and roadblocks to leadership.
Superior customer service and service delivery. Maintains composure in difficult situations, with challenging customers.
Demonstrates personal integrity and high ethical standards in customer contacts as well as all internal relationships.
Master unfamiliar information, tasks, and situations quickly and effectively.
Excellent communication skills, written and verbal.
Customer and detail oriented and possess good decision-making ability.
Required Skills / Knowledge / Experience :
Previous experience supporting end user devices, Windows OS, hardware, software, printers and peripherals in an enterprise environment >
500 devices
Ability to manage multiple priorities and time-sensitive mission critical needs.
Must have understanding and experience configuring user and computer accounts in Active Directory
Strong troubleshooting abilities
Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite.
Understanding of networking principles (such as the OSI model)
Ability to lift equipment weighing up to 40 pounds.
Preferred Skills / Knowledge / Experience :
Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell.
Associate's degree with 3 years of relevant experience OR a High School Diploma / GED with 5 years of relevant experience.
CompTIA A , or Network , or Security certification
Experience using ServiceNow in an enterprise environment
Familiar with OT / ICS segregation principles and techniques
Understanding of enterprise-level storage concepts to include all commonly used RAID-levels.
Experience with engineering applications.
Investigate information, network, and communication needs of users, and make recommendations regarding software and hardware purchases
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration! ?
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