What are the responsibilities and job description for the Technical Support Analyst position at Astyra Corporation?
Job Description
Job Description
Technical Support Analyst
This position will be 100% onsite during the training period. After training is completed, this will be a hybrid position with 2-3 days / week onsite
Description :
The client seeks an experienced Technical Support Analyst to answer phones and emails that come into the Helpdesk.
This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
Responsibilities :
Answering all calls for the Helpdesk creating tickets and assigning them to the Helpdesk analysts.
Candidate performs password resets and unlocks AD, eSCC, and RSA accounts as needed.
Candidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires office.
Candidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment.
Additionally, the Candidate installs software to end user PCs as requested.
Candidate performs PC troubleshooting as needed.
Candidate manages loaner laptops ensuring they are updated and patched as needed.
Candidate reimages them once they are returned to the Helpdesk for future deployments to staff.
Required Skills / Knowledge / Experience :
Recent experience in a full-time Help Desk / Technical Support position, Required 2 Years
Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prod, Required 2 Years
2 or more years of experience entering information and working with a trouble ticket, issue tracking system, Required 2 Years
Experience and proficiency with Microsoft, Visio, SharePoint and Office applications , Required 2 Years
Proven analytical and problem-solving abilities, Required 2 Years
Excellent verbal and written communication skills, Required 2 Years
Ability to work independently with minimal direction and as a team, Required 2 Years
Highly motivated and self-directed, Required 2 Years
Ability to present ideas in business-friendly and user-friendly language., Required 2 Years
Ability to work independently with minimal direction and as a team, Required 2 Years
Highly motivated and self-directed, Required 2 Years
Knowledge of Active Directory, Desired 2 Years
CompTIA A Certification, Desired 2 Years
Experience with Symantec's Altiris and Ivanti's Service Desk., Desired 2 Years
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration! ?
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