What are the responsibilities and job description for the In-Store Coach Supervisor position at Asurion?
About the Role
We are seeking an experienced leader to join our team as an In-Store Coach. In this role, you will supervise and coordinate the activities of Cellphone Repair Technicians across multiple retail locations. Your primary focus will be on managing technicians, ensuring production and quality standards are achieved, and driving a culture of sales to boost performance.
Main Accountabilities
We are seeking an experienced leader to join our team as an In-Store Coach. In this role, you will supervise and coordinate the activities of Cellphone Repair Technicians across multiple retail locations. Your primary focus will be on managing technicians, ensuring production and quality standards are achieved, and driving a culture of sales to boost performance.
Main Accountabilities
- Supervise and coordinate the activities of Cellphone Repair Technicians.
- Manage technicians across multiple retail locations.
- Ensure production and quality standards are achieved.
- Foster a culture of sales to drive performance.
- Deliver in-field technical training to enhance technical expertise of teams.
- Measure effectiveness of service and repair functions to determine if performance standards have been met.
- Develop employees to ensure they understand performance metrics.
- Develop, plan, and implement continuous process improvements in labor efficiency, labor utilization, and total operating costs.
- Manage parts inventory for respective store locations.
- Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging.
- Adhere to internal standards, policies, and procedures.
