What are the responsibilities and job description for the InHome Tech Expert position at Asurion?
Job Description
$3,000 Sign-on bonus available!
Earn a Base Hourly Rate $22.15/hr w/ Opportunity to Earn An Additional $75 Per Month Based on Sales
Mileage Reimbursement Paid Weekly Averaging Out to a $500 Monthly Payout
Monthly Phone Stipend of $30
Hours: 3:55 p.m. – 9:30 p.m, Minimum of 5 Days to Work, Must Work Friday – Monday.
Job Location: Cedar Rapids, IA
How would you like to make more money, an addition to your base pay?
We have an amazing opportunity! Start with us in 7 days!*
What you’ll be doing:
When a customer’s device is lost, broken, or stolen, we provide a replacement device within 24 hours, plus premier tech support to get them up and running again. You will be expected to upsell our customers with an emphasis on serving, solving and selling. At Asurion, employee health and safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19.
- Provide in-person device setup and tech support for customers’ smart phones, tablets and/or other consumer electronics.
- Meet with customers face-to-face at the customers’ home location
- Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
- Perform in your role and achieve your goals by performing in sales, providing excellent service and technical support, and creating satisfied customers, in accordance with Asurion’s Core Values
- Heavy travel daily to and from the job location and several customers’ locations throughout a designated region possibly in heavy traffic and inclement weather
What you’ll bring:
- Prior experience in sales or customer service is preferred
- Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
- Able to drive your own vehicle to appointments, within a 120 mile radius of the job location
- Comfortable with exposure to dogs, cats and other pets that may be present in the customers’ homes
Benefits/Perks:
- Paid time off
- Continuing education support
- Ongoing training to grow your skills
What it’s like to work here:
- Day in the Life of Customer Service Delivery Tech Expert
*Start date contingent on background results
About Asurion
At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions.
- Put Customers First
- Play A Team Sport
- Take Ownership
- Collaborate and Then Commit
- Reach Full Potential
Asurion helps more than 300 million people around the world unlock their technology's untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion's 17,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.
