What are the responsibilities and job description for the Sr. Logistics Coordinator position at ASUS Computer International?
Job Description Overview:
Manage inbound claims, works with HQ, 3rd party, sales, and accounting to file, process, and close claim issues. Co-work with sales, and accounting to manage different accounts’ chargebacks. Co-work with accounting to resolve any carriers’ bill issue. Co-work with logistics colleagues and gathers internal and external data or do some research from various sources and provide relevant colleagues with what has been found in a comprehensive study to give them the solution and could help them make the decision.
Essential Duties and Responsibilities:
Responsibilities include but are not limited to
- Carrying out all daily tasks and duties to meet the KPIs.
- As inbound claim owner, be responsible for filing new cases, following the pending cases and closing the case with/without compensation, and updating the claim report weekly.
- Issue TT/AF ticket in JIRA to adjust the inventory if needed.
- The owner of some accounts’ chargeback, collecting all the necessary docs and disputing the chargeback, syncing up with accounting biweekly for the balance. And update the chargeback report weekly.
- Work with accounting to resolve any carrier billing issues, upload Freight cost report.
- Collecting, interpreting, and analyzing data (identifying patterns and trends in data sets).
- Reporting the results back to the relevant members of the business.
- Working alongside teams within the business or the management team to establish business needs.
- Defining new data collection and analysis processes if needed.
- Provided report and supporting data based on the related work function, daily/weekly report, QBR etc.
- Be backup for the south American shipments’ arrangement, POD report, outbound claim and other accounts’ chargeback if needed.
- Perform other related duties as required. And assigned from time to time.
Required Qualification:
Years of Education
- Associate’s degree or above; or equivalent combination of education and work experience
Work Experience
- 2 years of experience in logistics
- Experience working with Claim/chargeback parts
Knowledge and Skills
- Proficiency in Microsoft Excel, Word, and Outlook
- Excellent time management skills, able to multi-task with strong attention to detail
- Strong organization and prioritization skills
- Passion and enthusiasm for logistics coordination, inventory management, and technology
- Good written and verbal communication skills in English
Preferred Qualifications:
- BA/BS Degree in Business or related field
Written and verbal communication skills in Mandarin
$22.00 - $29.00 hourly is the estimated pay range for this role working in Fremont, California office. The final amount will be determined based on qualifications & experience of the candidate relative to the role. Our employee comprehensive benefits include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k).
ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment
Salary : $22 - $29
