What are the responsibilities and job description for the HR Temp position at At Home?
TMCC Specialist Temporary Role
Job Summary:
The Team Member Care Center (HR) Specialist is the first point of contact for receiving and resolving employee, manager & former employee inquiries through the Team Member Care Center (TMCC). This role is the entry point to the HR function and allows a broad view of and experience with all functional areas to facilitate development and growth within HR.
ESSENTIAL FUNCTIONS
- Assist with all internal and external HR related inquiries or request
- Support the TMCC and HR function by completing reports, processing mailings and transactional data-entry duties
- Attention to detail to distribute mail accordingly and have a general understanding of different state and federal agencies. Know when to escalate time-sensitive matters and to which business partner
- Check voicemail daily
- Process Unemployment Claims
- Assist with I9 compliance by running reports, troubleshooting I9 system with hiring managers and new team members to ensure completion
- Ability to multi-task and prioritize the urgency of team member inquiries or issues
- Sometimes providing guidance covering all areas of HR, including payroll, compensation, benefits, HRIS fundamental issues/education
- Handle inquiries requiring detailed or technical knowledge about HR programs, plans, services or systems with escalation to subject matter experts as necessary; investigate and resolve issues independently where possible
QUALIFICATIONS
- High School Diploma or equivalent
- Experience working in a rapidly changing, complex environment
- Excellent written and verbal communication skills
- Excellent problem-solving skills, a fast learner, and able to quickly pick up new tools, software and processes
- High-level of organization, attention to detail, and follow-through
- Ability to identify and manage confidential and sensitive data with appropriate care and per procedure
