Field Service Technician

The primary responsibilities will include the set-up, repair and technical support of industrial packaging related equipment and inkjet printers including hardware, software and firmware functionality.

About Company
In business for 40 years, AT Information Products (atip-usa.com) is a full service nationally recognized Distributer of industrial ink and product coding equipment. Servicing the packaging industry, the company is headquartered in Mahwah, NJ. ATIP is privately held with a family friendly view and pleasant work environment.

Job Duties:

• Perform system set-up, installation, repair of customer equipment, and provide ongoing customer support.
• Provide operator and maintenance training and ongoing support for customers remotely as well as customer onsite.
• Ensure timely completion of service reports, expense reports and weekly time reports.
• Perform preventive maintenance and upgrade requirements for assigned territory/customer.
• Acts as customer liaison to resolve customer issues.
• Inform management of issues affecting personal/product performance, job duties and SOP while offering suggested improvements and innovation to enhance our service engagements.
• Drive revenue growth initiative as assigned by management.
• Builds and fosters strong relationships with sales partners and customers.
• Maintains company assets in accordance with company guidelines.

Skills, Abilities and Competencies:

• Ability to learn, retain and apply new technologies, complex products, and technical/industrial subjects.
• A working knowledge of PC operating systems and software applications and a basic understanding of networking fundamentals.
• Demonstrated ability to diagnose, repair and solve system/equipment issues.
• Advanced analytical and problem-solving skills.
• Knowledge and application of electronics and strong electromechanical skills.
• Makes sound business decisions and manages/controls personal business expenses.
• Ability to market service and promote new business opportunities.
• Effective use of tools.
• Capable of working independently without direct supervision.
• Readiness to accept and adapt quickly to change.
• Excellent communication and listening skills.
• Exceptional interpersonal skills including patience, courtesy, tact, and discretion.
• Ability to work in a stressful environment while maintaining and promoting a calm engagement with customers.
• Ability to work as part of a team.
• High degree of self-motivation.
• Planning, organizational, and administrative abilities.
• Motivated to continuous self-improvement.
• Ability to effectively manage multiple tasks.

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to Commute:

• Mahwah, NJ 07430 (Required)

Ability to Relocate:

• Mahwah, NJ 07430: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $30 - $40