What are the responsibilities and job description for the Wireless Customer Success Representative position at AT&T Provider?
We are a dynamic, privately-owned leader in sales and customer service, serving thousands of satisfied customers across the nation. We are currently seeking a Wireless Customer Success Representative to join our expanding team in Dallas! This Wireless Customer Success Representative, full-time role offers comprehensive training and competitive compensation.
If you enjoy connecting with people, working collaboratively, and exceeding expectations, this Wireless Customer Success Representative is the opportunity for you. We’re looking for a personable and driven Wireless Customer Success Representative eager to grow, take on challenges, and represent our services with professionalism and enthusiasm.
Responsibilities of the Wireless Customer Success Representative
- Engage with customers to address wireless inquiries, resolve issues, and provide account support
- Present and recommend products and services tailored to customer needs
- Build lasting relationships by maintaining open, transparent communication with customers
- Manage customer records by collecting and updating relevant account information
- Work with the sales team daily to process orders for customers and business on services they are interested in
- Troubleshoot and resolve customer’s wireless concerns with confidence and efficiency
- Support the team by contributing to department goals and sharing customer insights
- Participate in ongoing training to enhance product knowledge and customer service skills