What are the responsibilities and job description for the Account Manager position at ATA Comp Fund / Alliance Interstate Risk Service?
The Account Manager is vital in the organization, supporting workers’ compensation insurance underwriting efforts by aiding our internal team, insureds, and brokers ensuring all receive exceptional service and support. This fast-paced role is suited for highly motivated, detail-oriented, individuals with critical thinking and problem-solving abilities who can navigate complex workers’ compensation needs and deliver well-founded solutions.
Essential Duties:
- Efficiently and accurately service existing accounts as outlined and/or directed by underwriters.
- Manage and nurture relationships with existing insureds and brokers, serving as a point of contact for coverage-related inquiries.
- Provide timely and comprehensive responses to insureds’ and brokers’ requests with a high level of professionalism.
- Collaborate with underwriters to provide support in daily, monthly, and seasonal tasks.
- Ensure accuracy and completeness of insured information in the company’s management system, with strong attention to detail.
- Maintain accurate records of work completed.
- Monitor deadlines and track key program goals to assist in avoiding service disruptions.
- Communicate with in-house and outside business partners to support the company’s underwriting efforts.
- Identify potential issues and/or opportunities to improve program capabilities and provide proactive solutions
- Maintain successful client and underwriter relationships.
- Meet internal and external objectives and deadlines.
Qualities:
- Attentive to details
- Insistent on quality and accuracy
- Adept at managing fast paced and fluctuating workload
- Adheres to deadlines
- Punctual and dependable
- Applies critical thinking and intellectual acuity to identify and solve problems
- Works well in groups and independently
- Agreeably accepts direction
- Retains and applies knowledge to complex situations
- Organized
- Follows written and verbal instructions from beginning to end
- Self-motivated
- Establishes and maintains strong professional relationships
Qualifications:
--Skills:
- Proficiency in Microsoft Word, Excel, and Outlook
- Solid organizational and research abilities
- Exceptional written and verbal communication
- Strong computer/management systems and data entry (prior work with Insurity policy administration software a plus)
- Workers’ compensation insurance experience a plus
Education/Experience:
- High school diploma/GED required
- P&C Producer License
- Post-secondary vocational, trade, college, or university education a plus
- Insurance-specific coursework and/or designations a plus
- Mid-level experience in underwriting assistance and/or account management
Job Type:
- Full-time based in Birmingham or Montgomery, Alabama
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Experience:
- Insurance: 1 year (Required)
- Workers' compensation: 1 year (Preferred)
License/Certification:
- P & C License (Required)
Work Location: In person