Help Desk Representative - Temp position with State of NM

ATA Services is currently seeking to hire an experienced Help Desk Representative to assist with the New Mexico 2025 Summer Reading Program. This position is in office in Santa Fe, New Mexico.

• Pay Rate: $25.00 per hour with weekly pay
• Start Date: March 2025
• Schedule: Monday – Friday; 8:00am – 5:00pm
• Location: Santa Fe, NM

Overview:

The NM Summer Reading Program Help Desk staff provides support to students, families, instructors, and site coordinators by offering accurate, timely information about the program. This role requires strong communication skills and a customer-service-oriented attitude to assist individuals with any inquiries or concerns regarding the program.

Responsibilities:

• Assist New Mexico residents with inquiries about the Summer Reading Program via phone, email, and other channels.
• Provide information on registration, enrollment, schedules, resources, and logistics.
• Support instructors and site coordinators with program-related questions and registration.
• Stay updated on program details and communicate effectively with constituents.
• Track and document interactions for follow-up and reporting.
• Resolve issues or escalate unresolved matters to the appropriate team.
• Collaborate to improve service delivery and participant experience.
• Frequent communication with constituents via phone and email.
• Frequent communication with program coordinators and administrators.
• Must be able to sit for long periods of time

Qualifications:

• High School Diploma or equivalent required.
• Customer service or help desk experience preferred.
• Strong communication, organizational, and time management skills.
• Advanced experience with office software (e.g., Microsoft Office, email).
• Proficiency in at least two languages is an advantage.

ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Compensation details: 25-25 Hourly Wage