Customer Success

Your Challenge

• Act as a trusted advisor to a portfolio of customers in North America and help them gain value from Ataccama, drive retention, adoption, and growth, as well as secure customer advocacy.
• Consistently achieve quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention and expansion.
• Drive customer awareness of product features and Ataccama services to maximize adoption and realize value from Ataccama solutions.
• Develop and maintain strong, multi-level relationships with each customer in your portfolio.
• Partner with customer-facing teams to develop strategic and technical plans that help customers achieve their business objectives. Manage the implementation of these plans including the tracking of objectives, stakeholders, milestones, risks, and metrics, while effectively carrying out customer-success strategies and best practice.
• Engage in consistent, proactive customer and partner meetings to positively impact customer loyalty and revenue growth.
• Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure.
• Be the voice of the customer (VOC) inside of Ataccama, communicate customer feedback and requirements, including documenting, quantifying and prioritizing feedback to align the Ataccama teams to meet the customer's needs.
• Work closely with the Product, Support, Services, Security, Engineering and other teams to streamline and prioritize work needed for customer success.

Is This You?

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Perks & Benefits

While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company. Apply now Go to open positions