What are the responsibilities and job description for the Service Desk position at Atash Enterprises, LLC?
Job Details
Location: Ohio, Remote (Locals only)
Client: State of Ohio
Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection.
Required to have a dedicated workspace at home and be able to work from home without distractions.
Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
Escalate issues in accordance with defined procedures.
Assist users through problem solving steps.
Use available tools and resources to research and resolve technical problems.
Provide accurate information to end users in a timely manner.
Ability to multitask while interacting with customers and documenting tickets.
Adhere to established quality standards.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written andspoken.
Skills Table:
Skill
Required / Desired
Amount
of Experience
Call Center experience
Required
3
Years
Help desk or call center technical Support
Required
1
Years
High school diploma or GED required.
Required
Ability to type 40 WPM
Required
Experience with ServiceNow, Salesforce, or similar ticketing systems.
Desired
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
