What are the responsibilities and job description for the System Administrator position at Atash Enterprises, LLC?
Job Details
desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.
*This is an on-site position.
Support customers using good customer service skills, including the ability to communicate with both technical and non-technical customers
Utilize moderate knowledge and ratable skills of Windows OS & M365 to support our customers & to work with internal teams
Experienced in imaging and provisioning new equipment hardware & provide to customer
Experienced in supporting mobile devices
Experienced with supporting Apple devices
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & knowledge base
Basic understanding of MECM, Active Directory, Tanium, Intune, & BeyondTrust
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed
Skills Table:
Skill
Required/Desired
Amount
of Experience
Support customers using good customer service skills, including the ability to communicate to both technical and non-technical customers
Required
3
Years
Utilize moderate knowledge and demonstrable skills of Windows OS & M365 to support our customers & to work with internal teams
Required
3
Years
Image or provision new equipment hardware & provide to customer
Required
3
Years
Experienced in supporting mobile devices
Required
3
Years
Experienced with supporting Apple devices
Required
3
Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Required
3
Years
Follow asset management processes to ensure proper customer billing
Required
3
Years
Document work activities in ServiceNow
Required
3
Years
Testing Intune processes for Tier 3 team & providing feedback
Required
3
Years
Install software following security & internal processes
Required
3
Years
Troubleshoot customer issues
Required
Provide instruction while troubleshooting for remote customers
Required
Basic understanding of MECM, Active Directory, Tanium, Intune, & BeyondTrust
Required
2
Years
Work with vendors on warranty cases
Required
Work on special projects as needed
Required
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $40 - $47
