What are the responsibilities and job description for the Technical Support Analyst position at Atash Enterprises, LLC?
Job Details
Note
ON SITE REQUIRED: 4 days a week.
Location - Richmond, VA
Candidates must be located within 50 miles of client work site, must be local candidates at time of submission
Skill
Required / Desired
Amount of Experience
Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions.
Required 3 Years
Ability to explain technical concepts in simple terms to non-technical users.
Required 3 Years
A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious.
Required 3 Years
Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now.
Required 3 Years
The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions.
Required 3 Years
Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer.
Required 3 Years
Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP).
Required 3 Years
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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