Automotive Service Advisor

At [atc] Auto Center, we’re a family-owned business dedicated to delivering honest, high-quality service to our customers. We are seeking skilled and customer-focused Service Advisor to join our growing team. As the face of our business, you'll play a key role in ensuring our customers receive exceptional service from start to finish.

A Culture of Support: Be part of a team that feels like family, where we celebrate wins and support each other.

Strong Values & Integrity: At [atc], we value Quiet Confidence, Doing What It Takes, Helping Others, Doing It Right, and Having Fun.

A Service Advisor serves as the primary liaison between customers and service technicians, ensuring a seamless and satisfactory experience.

Key responsibilities include:

• Customer Interaction: Greet customers promptly, obtain their vehicle information, and clearly document all vehicle symptoms as described by the customer.
• Consultation and Recommendations: Discuss necessary repairs and possible alternatives with technicians, and advise customers on suggested services and options.
• Scheduling and Coordination: Schedule service appointments, manage the workflow, and coordinate with technicians to ensure timely completion of work.
• Cost Estimation and Communication: Develop cost estimates for repairs or maintenance, inform customers about potential cost savings and warranty protections, and keep them updated on their vehicle's repair status.
• Administrative Duties: Manage administrative tasks such as processing repair orders, invoices, and maintaining accurate records of services and transactions.
• Customer Follow-Up: Follow up with customers to ensure satisfaction, address any concerns, and build long-lasting customer relationships.

These duties are essential for maintaining high levels of customer satisfaction and efficient service operations.

Qualifications:

• A team player who values integrity, accountability, and quality.
• Excellent communication skills with a focus on customer satisfaction.
• Ability to work effectively in a fast-paced environment while managing multiple tasks.
• Proven upselling abilities to enhance service offerings for customers.
• Experience: 2 years in the automotive industry as a Service Advisor
• ASE Certification is a plus
• Technical Proficiency: Strong computer skills and familiarity with diagnostic tools and digital vehicle inspection software.
• Licensing: Valid driver’s license and insurability.
• Testing: Ability to successfully complete a background check, drug screen, and work physical.

Are you ready to elevate your career as an Service Advisor with a company that values hard work? Apply today!

Job Type: Full-time

Pay: $65,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday
• No weekends

Work Location: In person

Salary : $65,000 - $100,000