IT Technician

The IT Technician's role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all company hardware and equipment while ensuring its optimal performance. The individual will also troubleshoot problem areas in a timely and accurate manner and provide end user training and assistance where required.

How You Will Make a Difference:

· First responder to end user hardware and software issues (On-site and Remote)

· Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.

· Configure/procure desktop/laptop computers as approved by the IT manager for ATC employees.

· Setup, load software, and train end user for all new desktop/laptop computers purchased.

· Configure/procure desktop/laptop computers as needed for ATC projects.

· Support IT infrastructure as needed (wireless, servers, switches, etc.).

· Support the phone system as needed.

· Manage network file storage as directed by the IT manager

· Accurately document instances of hardware failure, repair, installation, and removal.

· Assist in developing long-term strategies and capacity planning for meeting future IT hardware needs.

· Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.

· Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase.

· Write technical specifications for purchase of PCs, networking hardware and related products.

· Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.

· Archiving closed projects as directed by the IT Manager

· Construct, install, and test customized configurations based on various platforms and operating systems.

· If necessary, liaise with third-party support and PC and PC equipment vendors.

You Have:

· Hands-on hardware troubleshooting experience.

· Ability to operate tools, components, and peripheral accessories.

· Able to read and understand technical manuals, procedural documentation, and OEM guides.

· Ability to conduct research into PC issues and products as required.

· Effective interpersonal skills and relationship-building skills.

· Strong written and oral communication skills.

· Understanding of the organization's goals and objectives.

· Self-motivated and directed.

· Keen attention to detail.

· Analytical and problem-solving abilities.

· Ability to effectively prioritize and execute tasks

· Ability to work in a team-oriented, collaborative environment.

· Strong customer-service orientation.

· Position requires sitting and or standing for extending periods of time

· Standing, walking, pushing or pulling a cart, reaching overhead, bending to the floor, and occasionally exerting 20 - 50 pounds of force as needed to perform job functions.

· Near vision acuity with or without accommodation

Formal Education & Certification

· Bachelor's degree in computer related field, or an Associate's degree with 2 years of experience.

Physical Demands

• Stand, walk, push, pull, reach overhead, and bend to floor.
• Normal Office environment
• Visual Acuity: Near acuity with or without accommodation.
• Hearing Ability: Normal with or without accommodation

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change but remains in effect until superseded or canceled in writing by Human Resources.

ATC Automation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

ATC Automation is the Automation segment of TASI Group. The TASI Group of Companies is comprised of four technologically advanced Strategic Business Segments commonly linked by a disciplined focus on Product Integrity, Package Integrity, Automation and Flow. Each TASI company delivers world-class products and services, focusing on our global customer needs in diverse market segments. TASI has served several thousand global customers over the years and enjoys a very high rate of repeat customers, many of which are Blue Chip Global Companies. Major Markets include: Automotive, Medical Devices, Life Science, Pharmaceutical, Packaging, Oil & Gas, Food & Beverage, Consumer Goods and General Industrial Equipment.