Experienced Service Advisor / Service Writer – Truck & RV Repair and Service

ATC Auto Truck & RV Center – Where Every Mile Feels Like Home

Located in Cedar Rapids, Iowa, ATC is a family-owned dealership and service center with over 45 years of experience keeping cars, semi-trucks, and RVs rolling strong. From expert repairs to a wide selection of new and used RVs, we’re your all-in-one destination for adventure and reliability.

We’re more than people, we’re a tight-knit team that treats customers and coworkers like family. At ATC you’re not a number, you’re part of the journey. If you believe in honest work, happy customers, and a few good laughs along the way, you’ll fit right in.

Job Description

Imagine you’re the air traffic controller for our repair shop. You’re the person who makes sure everything lands safely—from the moment a customer walks in with a concern, to when they drive away with confidence. You don’t turn wrenches, but you help make sure the right repairs get done, and everyone stays informed. At ATC, the Service Writer is the heartbeat of our shop.

WHY we do it:

At ATC, we keep America moving—whether it’s a family heading out in their RV, a trucker delivering freight across the country, or a customer bringing in their car for routine service. We exist to provide honest, expert repair and sales services while treating everyone who walks through our doors like family.

HOW we do it:

We do this by offering full-service maintenance and repair for RVs, semi-trucks, and automobiles, with a dedicated service team who listens to customer needs, coordinates with technicians, and makes sure every job runs smoothly and every customer leaves happy.

WHAT the Service Writer does:

A Service Writer is the bridge between the customer and our service team. They greet customers, understand their vehicle concerns, write service tickets, keep customers informed, and work closely with technicians to make sure everything gets done right. It's part customer service, part project manager, and part problem-solver.

What Does an Average Week Look Like?

Monday – Friday (Occasional Saturdays)

• Start the day with a smile: Greet customers as they arrive with RVs, trucks, or cars for service.
• Check-in vehicles: Talk with customers to understand their concerns. Input vehicle info and issues into our system to create detailed service tickets.
• Coordinate with technicians: Review work orders, explain the issues, and help prioritize jobs based on customer needs and schedules.
• Keep everyone updated: Call or text customers with status updates, approvals for repairs, or completion notices.
• Order parts: Work with suppliers to get parts or tires on time.
• Handle scheduling: Book future appointments, schedule routine maintenance, and manage the daily service calendar.
• Wrap things up: Review invoices with customers, explain what was done, and make sure they’re satisfied when picking up their vehicle.

What You’ll Be Doing

On a given day, your work might include:

• Greeting customers with a positive attitude, listening actively, and accurately documenting vehicle service needs
• Coordinating with technicians to ensure timely, thorough, and efficient service workflow
• Communicating clearly with customers throughout the repair process, providing updates and answering questions
• Managing service schedules, tracking work orders, and keeping detailed records using industry software
• Recommending additional services based on vehicle condition and service history to ensure optimal performance
• Maintaining a disciplined and organized work environment that supports proven results and customer satisfaction

What You’ll Bring to the Team

Essential Skills

• Positive attitude and willingness to learn
• Strong communication and people skills
• Ability to type and navigate computer systems quickly and accurately
• Highly organized and efficient with scheduling and task management
• Team-oriented mindset with a focus on collaboration and shared success
• Adaptability in a growing, fast-paced industry

Preferred Skills

• Basic knowledge of automotive, RV, or heavy-duty truck systems
• Experience in a customer-facing role
• Familiarity with service management software or point-of-sale systems

Equal Opportunity Employment Policy

At ATC Auto Truck & RV Center, we believe that every team member deserves to be treated with dignity, fairness, and respect. As a family-owned business, we are committed to fostering an inclusive workplace where all individuals feel valued, supported, and empowered to succeed.

We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, marital status, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local law.

Our hiring, promotion, training, compensation, and other employment practices are based on merit, qualifications, and business needs. We are dedicated to building a team that reflects the diverse community we serve and creating a work environment where everyone has the opportunity to grow and thrive.

If you require accommodations during the application or interview process, please let us know—we’re happy to help.

Ready to Join the ATC Family?

If you're passionate about helping people, thrive in a fast-paced environment, and want to be part of a growing company that truly values its team—you might be the perfect fit!

We’re not just fixing vehicles—we’re building relationships and keeping America rolling. Apply today and take the next step in your career with a company that treats you like family from day one.

Apply now and let’s get you on the road to success.