What are the responsibilities and job description for the Junior Network Administrator position at ATC Transportation LLC?
Purpose of Job
Working as part of the Infrastructure and Operations team, provide excellent design, support and maintenance of a multi-location network and telecommunications infrastructure. This role reports to the Manager of Infrastructure and Operations.
Principal Responsibilities
- Ensure that network access to all the operating locations are maintained, monitored and operating well.
- Monitoring and diagnosing equipment. Liaising with third parties for the repair or replacement of faulty equipment as appropriate.
- Evaluate and recommend enhancements to the network to improve resiliency, operation, or cost to operate. This may include hardware and software for system maintenance or end user applications.
- Provide Tier 3 user support for company IT and Telephony networks, with Response and Return to Service times as documented in the internal Service Level Agreement.
- Maintenance of accurate records in the Help Desk Ticketing system
- Installation and configuration of computer equipment
- Upgrading hardware and software
- Investigating and resolving network related problems.
- Assisting users with hardware and software related issues
- Assist in the control of access to the network through allocation of user access rights.
- Assist in the maintenance of communication services including email, intranet, extranet and Internet access and usage.
- Monitor and manage the network server backups. Ensure that the company’s information assets are protected in the event of a disaster.
- Assist in the maintenance of accurate licensing of all internally issued software used by all personnel.
- Work in accordance with the communications network management procedures.
Skills / experience required
Essential
Beneficial
