What are the responsibilities and job description for the Computer support associate position at ATC?
Position : Computer Support Associate
Duration : 36 Months (Extendable)
Webcam or In Person Interview
Top Must Haves :
1. Focus on break fix for hardware / software and ensuring customer satisfaction
2. Working and collaborating in a team environment to solve problems and work on projects
3. Good communication and ability / desire to learn
Performs / monitors standard processes or operations that are highly stable and / or relatively consistent in how to fix.
TYPICAL EXAMPLES : imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and / or distributing information. Has some breadth, depth and / or frequency of interaction with external contacts.
Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic documents / records : TYPICAL EXAMPLES : contact lists process logs problem incidence reports customer information updates exterior ship orders inventory, maintenance or other service records handling standard facilities administration requests
- Responsible for recognizing problems with the processes / operations supported. Is responsible for resolving those problems with pre- established and documented solutions.
Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES : understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Last updated : 2024-11-26
