Demo

Investigations Specialist

ATC
Pensacola, FL Full Time
POSTED ON 12/23/2024 CLOSED ON 2/14/2025

What are the responsibilities and job description for the Investigations Specialist position at ATC?

Candidate Responsibilities:
  • Answering phones and maintain phone log
  • Enters complaint, case, and assessment information in web-based documentation system
  • Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers
  • Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings
  • Imputing data into RTC Data Base
  • Working with Microsoft Office Suite (Excel, Word, Outlook, Adobe)
  • Investigates and resolves long-term care facility residents' complaints
  • Identifies significant individual and systemic problems affecting residents
  • Tracks inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment
  • Conduct facility on-site assessments
  • Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours

Experience Required:
  • 1 year of professional office experience
  • Strong data entry and typing skills
  • Attention to detail
  • Knowledge of the rules governing Ombudsman investigations and assessments
  • Ability to collect and analyze evidence
  • Knowledge of basic investigative techniques, including writing accurate investigative reports
  • Good organizational skills
Private Investigator
Bluewater Investigations -
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