What are the responsibilities and job description for the IT Technician position at ATC?
1st Shift
Major Purpose :
Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being administrative in nature. Performs / monitors processes or operations that are reasonably stable and / or which often require choices between several options.
Job Description :
- To provide onsite deskside Tier 2 support performing the following duties
- Performs / monitors standard processes or operations that are highly stable and / or relatively consistent in how to fix. TYPICAL EXAMPLES : imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and / or distributing information. Has some breadth, depth and / or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic
- Responsible for recognizing problems with the processes / operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES : understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered
- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
- Metatarsals are required on the first day
Job Duties :
documents / records : TYPICAL EXAMPLES : contact lists process logs problem incidence reports customer information updates – exterior ship orders inventory, maintenance or other service records handling standard facilities administration requests
Job Requirements :
Education Requirements :
Additional Information :
Business casual dress code.
