Director of Operations - Northeast- ADAS Calibration & Automotive Diagnostics

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

• Lead, support, and manage ATE Field Operations Managers (FOMs) to maximize productivity and growth, fostering a culture that promotes development, accountability, and alignment with ATE's mission.
• Strategically plan for workforce growth and optimize resources to meet market demand and performance goals.
• Partner closely with Operations Leadership, including Crash Champions’ Directors of Operations and VPs, to align on market strategy, growth initiatives, and escalation procedures.
• Own and strengthen relationships with affiliated collision shop Directors of Operations, as well as external customers, fostering trust and driving production.
• Approve and manage all expense and payroll/PTO requests, ensuring accurate and timely reporting and submission. Conduct workforce and expense planning in alignment with revenue targets.
• Conduct weekly communication with ATE and Crash Champions teams, holding individual meetings (in person and remotely) as needed. Stay current with new procedures and technologies, supporting ongoing training and development.
• Lead efforts in new market openings, ensuring alignment with ATE’s values and best practices. Champion a positive and inclusive team culture that reflects the company’s standards.
• Perform additional duties as assigned to support market and company-wide initiatives.
• Bachelor’s degree in business management, operations, or a related field (or equivalent experience).
• 5 Years of progressive automotive and/or ADAS experience and operations management, including multi-business unit management
• Proven leadership experience with a track record of team development and operational growth.
• Deep ADAS and electrical service (calibration, programming, diagnostics, wire/connector repair, etc.) knowledge
• Strong problem-solving and troubleshooting abilities
• Strong interpersonal, communication, and presentation skills.
• Exceptional professionalism with a passion for the industry and an unwavering commitment to operational excellence.
• 50% to 75% of overnight travel required, including air travel within market region.
• Valid driver’s license and a safe driving record.
• Ability to lift and carry up to 50 lbs and must be able to stand for long periods of time in automotive shop environments
• Proven ability to engage and build rapport across various teams and with external partners.
• Proficiency in workforce planning, financial management, and escalation handling.
  
  
  

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Crash From Crash”)
• 5 Paid Holidays
  
  
  

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to job related knowledge, skills, experience, relevant certifications and qualifications.

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to job related knowledge, skills, experience, relevant certifications and qualifications.

In addition to the compensation range listed, this role may also be eligible for performance-based bonuses.

USD $130,000.00/Yr.

USD $190,000.00/Yr.