What are the responsibilities and job description for the US Service Lead position at ATEC Pharmatechnik GmbH (US Subsidiary in Founding)?
About the Company :
The ATEC Group with its Headquarter ATEC Pharmatechnik GmbH in Germany is a leading innovator in sterile technology, specializing in high-quality equipment and services for the pharmaceutical and biotechnology industries. Our focus is on providing state-of-the-art solutions that ensure the highest standards of sterility, safety, and efficiency in manufacturing processes. As we are in the process of establishing our U.S. subsidiary, we are seeking a dynamic US Service Lead to play a key role in building and developing the service operations in this new region.
About the Role :
As the US Service Lead, you will be responsible for establishing, leading, and managing all service-related operations for ATEC Pharmatechnik’s products and solutions in the United States. This is a critical role within the organization as we expand our footprint in the U.S. market. The ideal candidate will have a strong technical background, leadership skills, and experience in managing service operations in the pharmaceutical or sterile technology industry.
Responsibilities :
- Lead the foundation and development of ATEC's U.S. service operations, including activities like installations, maintenance, troubleshooting, and general customer support.
- Act as the primary point of contact for U.S.-based customers, addressing their technical needs and ensuring exceptional service delivery for ATEC’s sterile technology products.
- Implement a service strategy that aligns with ATEC’s high standards for sterile technology and ensures regulatory compliance.
- Collaborate closely with the global team at ATEC Pharmatechnik GmbH to ensure seamless integration of service operations, aligning with company standards and practices.
- Manage service contracts and agreements with U.S. clients, ensuring that service delivery exceeds expectations and supports customer success.
- Recruit, train, and mentor local service engineers and technicians, ensuring they are well-equipped to handle the technical challenges specific to sterile technology.
- Monitor service performance metrics, customer satisfaction, and identify areas for continuous improvement.
- Prepare and deliver service reports, troubleshooting documentation, and customer feedback to management.
Qualifications :
Why ATEC?
How to Apply :
To apply, please submit your application to bewerbung@atecgroup.de.
Equal Opportunity Statement :
ATEC Pharmatechnik GmbH is an equal opportunity employer and welcomes applicants from all backgrounds.