Network Engineer

Job Description

Role Description (Job ID):

• Leads engagements and provides escalation support for large-scale solutions and complex issues through deep 5G technical expertise.
• Supports engagements by training escalation best practices to support the 5G deployment.
• Supports creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer.
• Provides technical expertise and escalation support in documenting and resolving technical problems in products, software and solutions.
• Leads engagements with other teams (Engineering/DevOps) to properly identify, diagnose, triage, and correct complex issues either through direct support or by root cause analysis.
• Assists in leading the team to build support/incident response options to maintain the operational readiness of customer 5G infrastructure.
• Identifies key maintenance areas such as hardware capabilities, software anomaly thresholds, and licensing requirements.
• Assists engagements with the creation of vendor support issues and the best practice use of change management.
• Actively works with the Engineering teams to address systemic product, software, and solution issues and drives the resolution of usability and serviceability concerns.
  
  

Expected Responsibilities

• Technical focal point incident escalation resolution.
• Troubleshoot and resolve complex incidents across Cisco and AWS technologies.
• Accountable for the accurate and timely resolution of network incidents detected.
• Deliver knowledge transfer to the Client's NOC engineers.
• Partner with extended Client's operations teams for cross-technology incident resolution.
• Contribute to troubleshooting documentation and investigations, incident handling and help guides.
• To expedite remediation, assist in developing an escalation path through NOC and Client's Network Engineering.
  
  

About ATEC Wireless

Mission StatementOur Mission is to be a world-class RF engineering services firm, that designs and supports innovative and cost effective network solutions to contribute positively to the wireless eco system.Building Smarter Wireless NetworksAn independent diversity firm dedicated to wireless communications services, ATEC provides RF engineering services and technical outsourcing to telecommunications carriers, managed service providers, tower operators, and equipment vendors. ATEC has taken the lead in providing operators with its professional services in the planning, design, deployment, and ongoing optimization and management of wireless networks.AATEC has expertise in all major wireless technologies including GSM / Edge, GPRS, WCDMA, HSUPA, CDMA, EVDO, HSPA, LTE, Wi-MAX, and Wi-Fi. ATEC has optimized networks for leading network-service providers. ATEC manages both large and small-scale deployments for clients, both domestically and internationally.Since 2004, ATEC’s experienced staff has designed, and optimized more than 20,000 wireless cell sites. Our rigorous processes ensure the delivery of professional services of the highest quality required to meet a broad array of wireless network development needs.Our professional staff understands that expedient development of wireless networks is of utmost importance, and that our reputation hinges on the availability and quality of wireless services. ATEC prides itself on being able to offer our clients timely, cost effective, and highly proficient solutions while providing excellent customer service.Our Areas of Expertise- Telecom Consulting- Turnkey RF Design- End-to-End Optimization- Network Performance Monitoring- Traffic Engineering- Network Automation- Drive Testing- Field Operations- Project Management- Site / Safety AuditsTechnologies and StandardsATEC Wireless has hands-on experience with the following wireless technologies and standards:GSMGPRS/EDGECDMAEV-DOCDMA2000UMTSHSDPA/HSUPAHSPA LTEWi-MAXWi-Fi