Network Surveillance Engineer (RAN, Wireless NOC)

Network Surveillance Engineer, RAN, Wireless NOC

Position Summary

The Network Surveillance Engineer, RAN, Wireless NOC will be supporting the Client’s 24/7 Network Operations Center. The Network Surveillance (NS) Engineer will monitor the RAN Network, creating and providing initial troubleshooting of 5G cell site incident tickets.

The NS Engineer will work with a sense of urgency to solve issues efficiently and effectively to restore service to our customers, escalating issues to Tier II when necessary. A successful NS Engineer will support the end-to-end monitoring and troubleshooting of the entire 5G ORAN platform.

The NS team will quickly analyze service and system issues, determine corrective actions, and implement solutions to restore services. This position will be required to escalate complex issues to our Fault Isolation & Management team and will determine root causes for failures and develop corrective actions.

Responsibilities

• Own responsibility for end-to-end monitoring of the RAN EMS’s & observability tools.
• Own responsibility for incident identification, ticket logging & impact assessment in the ServiceNow ticketing tool.
• Own responsibility for market chat groups, initial troubleshooting & necessary support.
• Support site monitoring/health checks following maintenance activities (CRs).
• Oversee the incident management process and team members involved in resolving incidents, as well as driving ticket management analysis and follow-ups until closure.
• Assist with prioritizing and deprioritizing incidents according to their urgency and impact on the business.
• Collaborate and escalate issues with the FIM, Advanced Ops, and Engineering & Vendor teams when critical/time-sensitive support and resolution are needed.
• Manage outages and emergencies, including agreed assurance KPIs & SLAs.
• Work in close collaboration across multiple functions within Client: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, and Network Engineering & Market teams.
• Assist in driving resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management.
• Own responsibility for Trouble Tickets updated with all technical details, troubleshooting MOPs & templates.
• Ensure the Open Incident backlog is maintained at optimum levels.
• Maintain National Level Availability >99.50%
• Manage internal, external, and customer incident escalations and follow-ups as well as process adherence.
  
  

Skills, Experience, And Requirements

• Bachelor’s/Master's degree or equivalent.
• Minimum of 3-5 years of telecom/wireless experience.
• Experience managing 4G/5G NOC shift environments and troubleshooting activities.
• Ability to organize and prioritize dynamic schedules, balance team workloads, and ensure incidents are managed quickly and efficiently to resolution.
• Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS, and gNB configurations)
• Motivated to grasp higher-level technology issues and troubleshoot to resolution.
• Ability to work under pressure related to the scale of business impact and build strong working relationships both internally and externally.
• Reliable, open, and capable of working with minimal supervision.
• Flexible, analytical thinker.
• Enthusiastic and keen to learn new technologies and approaches.
• Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease.
• Detail-oriented with strong organization skills.
• Ability to work in a fluid atmosphere, handle multiple tasks, and set priorities.
  
  

About ATEC Wireless

Mission StatementOur Mission is to be a world-class RF engineering services firm, that designs and supports innovative and cost effective network solutions to contribute positively to the wireless eco system.Building Smarter Wireless NetworksAn independent diversity firm dedicated to wireless communications services, ATEC provides RF engineering services and technical outsourcing to telecommunications carriers, managed service providers, tower operators, and equipment vendors. ATEC has taken the lead in providing operators with its professional services in the planning, design, deployment, and ongoing optimization and management of wireless networks.AATEC has expertise in all major wireless technologies including GSM / Edge, GPRS, WCDMA, HSUPA, CDMA, EVDO, HSPA, LTE, Wi-MAX, and Wi-Fi. ATEC has optimized networks for leading network-service providers. ATEC manages both large and small-scale deployments for clients, both domestically and internationally.Since 2004, ATEC’s experienced staff has designed, and optimized more than 20,000 wireless cell sites. Our rigorous processes ensure the delivery of professional services of the highest quality required to meet a broad array of wireless network development needs.Our professional staff understands that expedient development of wireless networks is of utmost importance, and that our reputation hinges on the availability and quality of wireless services. ATEC prides itself on being able to offer our clients timely, cost effective, and highly proficient solutions while providing excellent customer service.Our Areas of Expertise- Telecom Consulting- Turnkey RF Design- End-to-End Optimization- Network Performance Monitoring- Traffic Engineering- Network Automation- Drive Testing- Field Operations- Project Management- Site / Safety AuditsTechnologies and StandardsATEC Wireless has hands-on experience with the following wireless technologies and standards:GSMGPRS/EDGECDMAEV-DOCDMA2000UMTSHSDPA/HSUPAHSPA LTEWi-MAXWi-Fi