Communication Desk Assistant

Job Description:

Summary of Position Duties:

• The Communication Desk Assistant works in the Georgia Transmission Control Center (GCC) and is responsible for assisting Power System Coordinators control the Integrated Transmission System (ITS) in Georgia.
• They are also responsible for communicating information about system events with field personnel working on the ITS, to GPC management, and ITS partners.
• This position tracks system events on transmission lines and equipment and prepares event reports documenting the cause and duration of each event.
• They field phone calls from field personnel entering and exiting substations and power line right-of-way and enter the information into a database.
• Some administrative/clerical tasks are performed in this role.

Job Experience and Education:

• High School education. College degree a plus.
• Field experience working for an electric power utility in Generation and/or Transmission maintenance or construction of lines or substations is helpful.

Knowledge, Skills and Abilities:

• Skills necessary for success include problem solving, decision making, oral/written communications, and handling multiple tasks simultaneously.
• Candidate should be proficient with computer applications (i.e. Excel, Microsoft Word, Windows 7, Access, PowerPoint, and Outlook)
• Ability to work independently as well as interdependently.
• Excellent Oral and Written communication skills
• Knowledge of electrical fundamentals or control center operations is desirable.

Behavioral Aspects:

• Employees in this position should possess good interpersonal relationship skills, as well as, organizational and administrative skills.
• Foster a positive work environment while working in close proximity with others during stressful situations.
• Be able to focus during high volume of activity and pay close attention to details.
• Applicants must also be able to handle multiple assignments at once and prioritize.
• Safety minded.
• Self-motivated.
• Team Player
• Take work direction from multiple people

Other Requirements:

• These positions may be manned 24x7 - Shifts may consist of 8, 10, 12-hour shifts including days, nights, weekends and holidays.

Job Responsibilities:

• This position is responsible for initiating and maintaining communication with internal customers (such as the TMCs and supervision) as well as external customers (such as the ITS partners) during system events.
• Responsible for assisting Transmission Power System Coordinators in developing and correcting outage reports, maintaining records and performing clerical and administrative activities in the GCC.
• Answer phone calls from field personnel entering and exiting substations and power line right-of-way and enter the information into a database.
• Some administrative/clerical tasks are performed in this role
• Provide communication to field personnel during routine and emergency conditions.
• Track system events on transmission lines and equipment.
• Maintain records of all outages.

Other Requirements

• All candidates are subject to the Georgia Power Company Smoke Free Workplace Policy: You must be free from all tobacco products (including but not limited to cigarettes, cigars, pipes, chew, snuff, patch and/or gum), at least six months prior to applying for this position.

• Georgia Power Company has classified this position as "Safety Sensitive" and as such is subject to relevant pre-employment screening(s) to determine fitness for duty. Any offer of employment is contingent upon the applicant successfully completing all required fitness assessments.
• Federal Energy Regulatory Commission Standard of Conduct must be understood and signed
• The successful candidate must adhere to Separation Protocol
• The successful candidate must pass a NERC cyber security background check and required training
• This position is subject to completing enhanced personnel screenings, which will be discussed in more detail if an interview is scheduled.