What are the responsibilities and job description for the eLicensing Customer Support position at Ateeca Inc?
We are looking for a Help Desk Specialist with proven STRONG CUSTOMER SERVICE SKILLS. This is the priority skill of this posting. The eLicensing Help Desk Specialist will be responsible for assisting customers of the HPL eLicensing platform. The specialist will guide customers through proper use of the system, help in troubleshooting and resolving issues and tracking help desk requests. The specialist will staff a help desk phone and respond to HPL licensing help desk email requests. The specialist will also assist with testing the system updates and update procedure documentation as needed. THIS POSITION IS MORE ABOUT CUSTOMER SERVICE THAN TECHNICAL HELP DESK WORK.
