What are the responsibilities and job description for the Service Director position at Atelier Crenn?
About Crenn Dining Group
At Crenn, we are guided by our values of humanity, sustainability, artistry and equity. We create culinary experiences that challenge convention with a planet first mindset. Seeking to keep these values at the forefront of everything we do, we are committed to inclusion at all stages in our operation, from the purveyors we work with to the team we hire. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Benefits: Competitive PTO
Bonus Program
401K with generous company match
Heath/Dental/Vision insurance
Dining Discounts
Wellness/Education/Uniform Benefits
Employee Assistance Program (EAP)
Team Trips to Blue Belle Farm
Qualities required:
- Develop and execute Wine Program and oversee and manage all wine operations, programs, and processes for the restaurant.
- Conduct comprehensive training including and quarterly testing to assess the teams’ proficiency and retention
- Develop and maintain vendor relations
- Analyze all alcoholic beverage costs and sales by restaurant on a daily, weekly, monthly and annual basis to optimize sales and profit
- Work with Partner(s) to help achieve operational objectives
- Manage and maintain the overall conditions of restaurant and equipment
- Maintain proficiency in job functions of all FOH operations management positions and/or provide active back-up support when business needs require
- Partner with management team to interview, hire, onboard, train, schedule, supervise and develop wine team
- Managerial FOH 2-5 years, Michelin experience strongly preferred
- Managerial and leadership skills
- High Energy.
- Understanding of Luxury hospitality
- Warm and welcoming to both staff and guests
- Must have exceptional skills in guest services as well as staff leadership
- High functioning with an ability to multitask
- Must have an exceptional knowledge of food and service.
- Operational skills in Microsoft Excel, Word, as well as accounting and cost-management
- Knowledge of Toast, Tock, CRM Programming
- Strong decision-making capabilities
- High communication, collaboration, and delegation skills
- High functioning command of the English language, as well as basic knowledge of relevant languages in the field of wine.
- Proven ability to develop and maintain financial plans
- Ability to motivate and lead people, and hold employees accountable
- Strong working knowledge of operational procedures
- Model and promote teamwork across all teams
- Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy
- Work a variety of days and shifts (including early mornings, late nights and weekends) at multiple sites with or without overnight travel, as needed
- Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 pounds
Salary : $80,000 - $95,000
