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Enterprise Account Manager

Atelier
New York, NY Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 5/16/2025

Job Summary

The Enterprise Account Manager is the face of Atelier for our largest customers and are the commercial drivers for Atelier, tasked with growing the existing customer revenue. The Enterprise Account Manager understands the customer needs and drives for results to bring products to market by driving cross-functional delivery with Atelier's Supply Chain and Design teams. The Enterprise Account Manager challenges the status quo of traditional manufacturing speed without compromise to quality while using an empathy-led approach to problem solving.

Key Responsibilities

You are primarily responsible for driving new PO value through customer orders (both new products to market and re-orders) as well as growing customer value through new product innovation.

You will do this through :

  • Day-to-day customer management and communication with exceptional customer experience at the heart of everything you do
  • Serve as the primary point of contact for all project stakeholders, providing proactive regular updates on progress, issues and solutions to meet product delivery deadlines
  • Facilitating customer growth through introducing new product concepts and lowering the barriers to create new products
  • Forecasting, forward planning to meet demand and efficiently timing product re-orders
  • Commercial category and profitability analysis including  costing and pricing
  • Trend analysis and providing strategic product recommendations to customers

About You

You’re all the expected things (diligent, polite, communicative etc). You are insightful, smart and are up-to-date with cultural trends. You are hungry, curious and respect the importance of your job (after all you’re helping brands create, develop and deliver the most important part of their business). You live and breathe product innovation, on-time delivery and most importantly you are always looking for ways to create value and goodness for the people around you.

While Beauty industry experience is not a requirement, an interest and curiosity in the industry is a strong preference.

You will demonstrate the below skills :

  • Clear written and verbal communication skills including complex global stakeholder management
  • Ability to research and distil information into clear messaging
  • Strong cross-functional influencing skills to deliver positive outcomes for the customer and the business
  • Exceptional organisational skills
  • Trend analysis
  • Ability to set and keep deadlines, maintaining customer expectations around those deadlines
  • Commercial acumen including creation of business cases, sales and margin analysis
  • Experience in being managed to commercial metrics (eg, revenue targets)
  • About Atelier

    We are Atelier. Founded in 2016 in Sydney, Australia, our mission is to reinvent the way products are made for the world’s best brands. We ideate, design, develop and manufacture beauty and wellness products from true innovation to in-market at the speed of culture.

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