Content Strategist

Content Strategist

We are looking for a Content Strategist to join our expanding team! There are a few things we take seriously here: building an amazing product and providing the best possible service to our customers. Our clients love our product, it’s very popular and it's incredibly unique (and fun) to provide support in an environment where most interactions are very positive. This is a full-time position.

As a Content Strategist expert, you will use critical thinking and problem-solving skills to manage complex end-user support cases. With a thorough understanding of our product, the person in this role will have expert-level knowledge of complex workflows, integrations, automatons, issue resolution, APIs, reporting tools, and more.

This position is Work from home, you must reside in south Florida

About The Role

Work on a range of content, UX, design, and publishing tasks for the client’s Help Center external

facing website or internal documentation and processes with the Product Education team.

• Familiarize and gain mastery of the client’s Business Help Center, best practices, guidelines, tools

required to do the task and to check that daily work quality adheres to these guidelines.

• Work on assigned projects, make data-backed updates, provide status, and track own work.

• Make edits to copy and arrange them in the CMS with care and speed.

• Conduct Help Center audit for visuals, typos, rewrites, grammar, and clear language with

attention to detail.

• Use good communication skills to keep stakeholders, localization, designer, lead, and team

in the loop timely to run the tasks & complete them under deadlines.

• Use good reading, comprehension skills, probing, analysis to ensure writing is accurate, no

backtracking is needed, and on-brand.

• QA own work and peer's work.

• Send localization requests, track, ensure they come within ETAs.

• Conduct audit of content hygiene, such as check if all articles have translations showing on

the site, no typos and no blurry or outdated images and implement next steps

Troubleshoot site/CMS/localization issues that affect article access/rendering.

• Work with the engineering team to support CMS and localization issues.

• Work with the Help Center team and designer as needed for a range of duties and projects.

• Support the Product Education team across any projects that may arise, including pulling

reports.

Your Experience & Skills

Bachelor's degree or equivalent practical experience.

• 1-2 years of experience working in technical content roles and software environment.

• Experience writing public facing product support content.

• Written and spoken communication skills.

• C2 level English skills, CMS skills, project management skills, team player.

Bonus skills:

• 3 years of professional writing, designing, & content strategy experience.

• A portfolio with writing, video, GIF, infographics, UX samples & content strategy work.

• Familiarity with paid social media marketing, eCommerce, and digital advertising.

• Experience working with ad platforms or other advertising products.

• Experience in CMS troubleshooting.

• Ability to pivot to changing requirements rapidly.

• Ability to manage multiple competing priorities in a fast-paced, constantly changing

environment.

• Ability to communicate clearly, provide status, take feedback from various stakeholders

across different departments.

• Ability to take/ask for feedback and integrate proactively to make continuous improvements.

• Ability to own work and be a team player.

What’s in it for you?

· A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with

· Endless career opportunities and clear paths for career development

· A competitive salary

· Inclusive perks and benefits

· Benefits package (Medical, Vision, Dental)

Call us Home:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000 people around the globe choose to call Atento home.

Atento is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran