What are the responsibilities and job description for the Team Leader position at Atento?
We are seeking an experienced and dynamic Team Leader to oversee our content writing team for a social media ads company. Our ideal candidate is a proactive, passionate individual with a strong background in leading writing teams or managing agile projects within a BPO environment. This is a full-time position.
This role requires someone who thrives in a fast-paced setting, excels at fostering collaboration, and is eager to continuously learn and implement innovative strategies. The Team Leader will not define the brand voice—this expertise lies with the writing team—but will ensure its consistent application across deliverables. They will also serve as the key liaison between Atento and the client’s product education leads, ensuring seamless communication and alignment on content goals.
About The Role
• Team Management: Lead and motivate a team of content writers, assigning tasks, providing feedback, and ensuring high-quality output that aligns with the team’s established brand voice and client expectations. Foster a collaborative environment to achieve exceptional results.
• Workflow Coordination: Oversee the content creation process using agile methodologies, including managing sprints, scheduling writing assignments, setting priorities, and ensuring deadlines are met while maintaining quality standards.
• Training and Development: Train new writers and provide ongoing coaching to enhance team skills in agile workflows, content consistency, and product-specific deliverables. Conduct regular feedback sessions to support professional growth.
• Performance Monitoring: Track team performance using KPIs such as sprint velocity, content quality, and client satisfaction. Provide actionable insights to optimize productivity and ensure alignment with project goals.
• Liaison Role: Act as the primary point of contact between Atento and the client’s product education leads, ensuring clear communication of content requirements, feedback, and updates. Translate product education insights into actionable sprint plans for the team.
• Problem Solving: Address challenges such as sprint delays, content revisions, or team bottlenecks by identifying root causes and implementing effective solutions. Collaborate with stakeholders to maintain project momentum and meet deadlines
Your Experience & Skills
Degree in Communications, Business Administration, or a related field preferred.
• At least 3 years of experience in a BPO environment, with a focus on content writing, editing, or project management.
• Proven experience as a Team Leader for a writing team OR demonstrated success in managing agile projects, with a strong understanding of sprints and agile workflows.
• Familiarity with managing content creation processes, ensuring team adherence to an established brand voice (experience defining brand voice not required).
• Exceptional communication skills with the ability to simplify complex concepts and collaborate effectively with internal teams and external client stakeholders.
• Experience thriving in fast-paced environments, managing multiple projects, and adapting to shifting priorities using agile methodologies.
• Creative problem-solving skills and a track record of developing actionable plans to meet content objectives within sprint cycles.
What’s in it for you?
· A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
· Endless career opportunities and clear paths for career development
· A competitive salary
· Inclusive perks and benefits
· Benefits package (Medical, Vision, Dental)
Call us Home:
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000 people around the globe choose to call Atento home.
Atento is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
