What are the responsibilities and job description for the House Security position at ATG Entertainment?

Job Description

POSITION : House Security

LOCATION : Majestic Theatre, Charline McCombs Empire Theatre and The Espee, San Antonio, TX

HOURS : Part-Time, primarily evening hours, including weekends, and some holidays.

COMPENSATION : $15.50 / hr

ABOUT THE POSITION

House Security is a frontline customer safety role providing exceptional service to all patrons and guests.
House Security works alongside third-party security throughout the event.
Monitors the security of the three ATG San Antonio venues (Majestic Theatre, Charline McCombs Empire Theatre, and the Espee)
Reports to the Customer Experience Manager and the House Security Lead.
House Security assist the Front of House with upholding venue policies and procedures to ensure patrons are enjoying their experience in a safe environment.
COVID vaccination and a commitment to COVID-safe practices are required.
Pre-Event

Attends pre-show meetings to obtain all necessary pre-show information and procedures.

Assists in the setup of all security checkpoints prior to Early Access / House doors.

During ingress, monitors patron ingress and directs lines to ensure a fluid ingress process

Assists third-party security with wanding and bag checking.

During Event

Communicates over radio of any security issues that may arise.

Resolves guest issues quickly and efficiently.

Provides support to Front of House staff with security and safety concerns

Maintains a high level of observation and professionalism throughout the event

Provides accurate event information to patrons (i.e., event details, general building knowledge and all building amenities).

Enforces venue policies in a respectful manner

Successfully reports any security issues before, during, and after events.

Other duties

Assists the Senior House Manager and House Security Lead with any needs that may arise.

PEOPLE, PLACES, and THINGS

House Security has the honor of ensuring the safety of the staff and patrons of San Antonio’s beloved landmarks, the Majestic Theatre (1929), Charline McCombs Empire Theatre (1914), and the Espee (1902).

EXPERIENCE and SKILLS

The ideal candidate :

Must provide best in class customer service and employee relations.

Must be / become CPR certified, Stop the Bleed trained, and other trainings as needed

Previous experience in security operations and event operations

Experience in working with other venues is a plus (Venues with occupancy of 100-100000)

Work within a security service or law enforcement is a plus

Minimum High school diploma required. Some college preferred.

Professional appearance

Engaging personality and a desire to exceed guest expectations

Demonstrates excellent communication and problem-solving skills with patrons and staff across all levels

Ability to work well under stress and solve problems quickly and courteously.

Must be able to work flexible hours, including nights, weekends, and some holidays.

Must be able to work full shifts which may exceed 4 hours.

Must be able to work in all weather conditions.

Must be able to stand for long periods of time

Must be able to lift at least 30lbs

Must be able to work a minimum of 5 Broadway and 2 non-Broadway events or 20% of events per month. (Number based on booked events. Failure to meet minimum work requirement after three consecutive months may result in termination)

COMPETENCIES

Customer Service

Communication

Problem Solving

Professionalism

Flexibility

ABOUT ATG

Nothing beats the energy and excitement of a great live performance. That’s why our mission is to bring the very best in music, theater, comedy, and more to the largest possible number of people. Since 1992, we’ve grown to be a world leader in live entertainment. 10 million people annually attend live performances at one of our 50 iconic venues across North America, the United Kingdom, and Germany. That number keeps growing. We partner with the world’s top creative talent and present critically acclaimed productions that have won over 80 Tony and Olivier Awards. We also operate some of the world’s most popular theatre ticketing sites, with 11 million and counting customers getting their tickets directly from us.

People are at the heart of our success. Our core values - Passionate, Smart, Collaborative, and Ambitious – are about our people. Thousands of people work for ATG worldwide, and their passion and commitment allow us to create outstanding live entertainment experiences.

To learn more about ATG, visit www.atg.co.uk /

ATG’S INCLUSION, DIVERSITY, EQUITY, & ACCESS MISSION STATEMENT

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities.  Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves.  At ATG, we provide a stage for everyone.

Salary : $16

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