What are the responsibilities and job description for the Operations Manager, QBR Revenue position at Athelas Ltd.?
About Us
Healthcare providers enter the profession to care for people, but often end up losing valuable time each day to administrative work and other workplace challenges. Time that could otherwise be spent helping patients.
This results in patients suffering as a consequence. At Commure, we develop solutions that simplify providers' lives and keep them connected to their patients, allowing them to focus on what matters most: providing care.
Our Mission
We build innovative software and hardware solutions, augmented by advanced LLM AI, RTLS, and healthcare workflow automations. These technologies boost efficiency across every domain of healthcare, freeing up healthcare providers to spend more time caring for patients.
Our growing suite of technologies includes staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.
About Our Technology
We support over 250,000 clinicians across hundreds of care sites around the country. We are at the forefront of healthcare's watershed moment for AI-powered transformation, and we're committed to creating the technology to power healthcare.
The Role
We're seeking an Operations Manager to support our QBR Revenue Growth team on our Revenue Cycle Management (RCM) Product. This role will be responsible for quarterly presentations of revenue growth composed of the diagnosis of any reasons for revenue fluctuation and recommendations for improving topline performance.
The Revenue Growth team is critical to customer satisfaction, solvency, and growth, requiring cross-collaboration across our Product, Engineering, Account Management, and Operations teams. This is a high-visibility, high-impact, high-autonomy role that will quickly expand to cover more emergent business problem areas.
Your Responsibilities
- Prepare and deliver quarterly presentations on revenue performance, benchmarking against the customer's previous RCM vendor.
- Analyze revenue deltas by identifying root causes, examining changes in insurance payouts per patient visit, shifts in medical procedure mix, and variations in payer mix.
- Craft data-driven recommendations to help customers enhance efficiency and drive revenue growth.
- Launch ad hoc revenue growing initiatives across multiple customers.
- Identify, document, and continuously implement process improvements for both the internal team and cross-functional partners.
What You'll Need
- 2-4 years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company.
- Deep experience in data analysis (both SQL and Excel strongly preferred).
- Proficiency in documenting and developing best practices to enable incremental improvement and optimization of operational processes.
- Experience working cross-functionally with sales, operations, and engineering.
- Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
- Comfort in chaos: You're comfortable working autonomously to solve problems with ambiguity, can expertly prioritize, and have a knack for identifying internal and external blockers.
- Customer obsessed: You're going to dig until you hit bedrock to solve a problem for the customer, because we need to ensure our clients have the cash they need to pay the doctors and nurses that work on the front lines of healthcare.
- Proficient in Retool, Gsuite is a plus.
- Experience in the RCM (Revenue Cycle Management) space is a plus.
Why You'll Love Working Here
- Highly Driven Team: We work hard and fast for exceptional results, knowing we're doing mission-driven work to transform the country's largest sector.
- Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, and Elad Gil.
- Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years.
- Competitive Benefits: Flexible PTO (pending specific geographical locations), medical, dental, vision, maternity, and paternity leave.
