IOP & PHP Admissions Specialist

Job Type

Full-time

Description

The IOP & PHP Admissions Specialist provides administrative and operational support for the IOP & PHP program. This person serves as a point of contact for IOP & PHP needs, greets patients, navigates the check-in and out process while striving for patient satisfaction in every interaction. In addition to excellent customer service the IOP & PHP Admissions Specialist must be dependable, reliable, and punctual for every scheduled shift.

Core Job Duties & Responsibilities

Administrative :

• Answer calls or other contact forms from patients; engage professionally and courteously with contacts.
• Greet incoming patients and assist with the check-in process; collect copay / balance at check-in; call to collect all telehealth copays / balances after the appointment is over.
• Monitor internal phone system for IOP / PHP-specific calls; respond to all referrals to IOP / PHP.
• Act as point of contact for administrative tasks related to admission into the IOP / PHP program.
• Conduct pre-admission / intake tasks into IOP / PHP program, including UR review and insurance benefits verification, supporting both patients and providers during the process, and ensuring IDs and insurance cards are uploaded to the chart.
• Become knowledgeable of and provide administrative support related to the internal / external referral process.
• Ensure compliance with all policies and procedures, including maintaining patient confidentiality and compliance with regulatory agencies (e.g., OSHA, CLIA, HIPAA).
• Identify and resolve patients' needs and issues to ensure quality patient service as they arise.
• Follow correct protocol for handling inquiries as they arise.
• Complete administrative and operational tasks to ensure the office is clean, organized, free of clutter, and presents well to patients and visitors.
• Communicate effectively within the organization, providing regular updates to supervisors and peers about current and completed tasks.
• Request all office supplies for the assigned clinic and support printing / stocking / collating business development / marketing materials as needed.
• Complete medical records requests or forward to the appropriate person as needed.
• Sort mail for the assigned clinic and ensure it is delivered to the appropriate person.
• Complete monthly safety / fire extinguisher / emergency lights log.
• Maintain freezer / refrigerator temperature log daily.
• Perform weekly safety plug checks.
• Maintain first aid kit to meet state regulations.
• Support front desk needs for other clinics as requested.
• Perform other duties as assigned.

Financial :

Clinical :

Requirements

Education / Experience :

Licenses / Certifications :

Knowledge, Skills, & Abilities

Physical Requirements