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IT Operations Engineer

Athena Corporate
San Francisco, CA Full Time
POSTED ON 2/2/2025
AVAILABLE BEFORE 5/2/2025

At Athena, we empower possibility through transformative delegation. True leaders reflect on what they want and map the path to get there. We clear the way by pairing exceptional Executive Assistants with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our clients' work and lives.

We are on a mission to build the best delegation platform in the world . We believe that the Human AI combination will provide a superior experience to delegate complex tasks by combining the strengths of highly trained assistants leveraging highly trained AI.

Role Overview

Athena is seeking a highly skilled IT Operations Engineer to be a key contributor to our IT and operational infrastructure. The ideal candidate will have a deep understanding of IT operations, automation, and system administration , ensuring the smooth operation of networks, servers, and applications. This role involves collaborating with IT teams to maintain system uptime, optimize performance, and drive operational efficiency through automation and best practices.

Responsibilities

  • Design, implement, and maintain efficient and scalable IT systems for production and test environments.
  • Collaborate with cross-functional teams to identify and resolve operational issues effectively.
  • Troubleshoot and resolve complex infrastructure and application issues.
  • Develop, implement, and enforce IT operational policies and procedures.
  • Manage and maintain monitoring, logging, and alerting systems to ensure system health and performance.
  • Implement automation and tooling to streamline workflows, increase efficiency, and reduce manual processes.
  • Participate in an on-call rotation for 24 / 7 support as needed.

Qualifications

  • 7 years of experience in system administration with a focus on IT operations and infrastructure.
  • Experience in device management and mobile device management (MDM) solutions .
  • Tier 1-3 helpdesk experience , including troubleshooting IT / software access issues.
  • Hands-on experience in managing and installing software on new devices and systems .
  • Strong ability to document technical processes and create knowledge bases in a simple, employee-friendly manner.
  • Excellent communication skills , capable of explaining complex technical concepts to non-technical stakeholders.
  • Bachelor's or Master's degree in Information Systems, Engineering, or a related technical field , or equivalent experience.
  • Preferred Certifications (a plus but not required) :

  • Google IT Support Certification
  • CompTIA A
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security
  • Microsoft Fundamentals (Azure, Security, or IT Administration)
  • Equal Opportunity Employer

    At Athena, we are deeply committed to fostering an inclusive and diverse workplace environment . We believe that diversity enriches our organization, enhances creativity, and drives innovation.

    We are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

    We strive to create an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents. We actively promote diversity and inclusion through our hiring practices, employee development initiatives, and company culture, recognizing that it is essential for our success as a company and as a community.

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    Job openings at Athena Corporate

    Athena Corporate
    Hired Organization Address San Francisco, CA Full Time
    About Athena At Athena, we empower possibility through transformative delegation. True leaders reflect on what they want...
    Athena Corporate
    Hired Organization Address San Francisco, CA Full Time
    About Athena At Athena, we empower possibility through transformative delegation. True leaders reflect on what they want...

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