What are the responsibilities and job description for the Installations/Client Success Specialist position at Athena Security inc?
About Us:
Athena Security is a recognized leader in the security industry with a mission to help #SaveLives. Our patented software and hardware from CEIA provide an advanced weapons detection system that offers unparalleled protection with accuracy, speed, and convenience. We have revolutionized entryway security.
Our advanced system can accurately identify concealed weapons powered by CEIA, ensuring that dangerous items are detected before they pose a threat. When a weapon is recognized, Athena immediately sends alerts to security resources and shares crucial information with responders via a smartphone app.
To Apply:
In order for us to accept your application, you must first go to athena-security.com. Go to the Blog section of the website and read the latest 5 posts. After you have read through the information, go to the career section and submit your resume there. Applicants will be quizzed on this information
Position Overview:
We are seeking a dedicated and knowledgeable Client Support Specialist to join our team. The ideal candidate will have a strong technical background and experience in supporting security systems and associated hardware. You will play a crucial role in ensuring our clients receive the highest level of support and service.
Key Responsibilities:
- Provide exceptional customer support for Athena Security’s threat detection platform and hardware.
- Troubleshoot and resolve technical issues related to MDM software, iPads, and antivirus solutions.
- Deploy and manage iPads using Apple Configurator.
- Assist clients with Vanta integration and usage.
- Understand and manage IP addressing configurations.
- Harden systems to enhance security and protect against vulnerabilities.
- Automate tasks using scripting for MDM to streamline operations.
- Auto-load laptops (Mac only) and ensure seamless deployment.
- Document client interactions, issues, and resolutions accurately.
- Collaborate with internal teams to ensure client satisfaction and continuous improvement of our products and services.
Requirements:
- Proficiency with MDM software.
- In-depth knowledge of iPads, including deployment using Apple Configurator.
- Experience with antivirus solutions and Vanta.
- Strong understanding of IP addressing.
- Ability to harden systems and improve security measures.
- Knowledge of scripting for task automation in MDM environments is a plus.
- Experience with auto-loading Mac laptops (no Windows experience required).
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Previous experience in a client support or technical support role preferred.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge security technology.
- Supportive and dynamic team environment.
- Career growth and development opportunities.
Job Types: Full-time, Contract
Pay: $60,000.42 - $80,000.00 per year
Benefits:
- Health insurance
Compensation Package:
- Bonus opportunities
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Austin, TX 78746
Salary : $60,000 - $80,000
