Coaching and Training Senior Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for a Coaching and Training Services Senior Associate to join our Virtual Coaching and Training Services team within our Customer Success division. Your job will be providing direct support and strategic coaching recommendations to athenaOne clients enabling them to achieve optimal adoption and maximum value from our services. The Associate will partner with athena Customer Success Managers and client leadership to deliver Administrative Coaching engagements that improve client performance on strategic metrics. Associates in this role act as subject matter experts to clients and internal teams by maintaining a high level of athena content knowledge in addition to an understanding of the healthcare industry. Associates in this role will provide support to various teaching and training initiatives and provide process and engagement support for internal projects as needed.    You are an outcome-oriented person that will learn to execute effectively on products to deliver work on time and in scope. You gain the support of others by connecting ideas and offering recommendations. You focus on important information without getting bogged down in unnecessary details.    The Team: Our Coaching and Training Services team is focused on building expert teachers and client coaches who provide an impactful and engaging customer learning experience demonstrated through high client satisfaction and measurable results. We are passionate about evolving our client’s experience.    Job Responsibilities: Deliver Administrative Coaching engagements while maintaining a high level of customer service and client satisfaction Assess client performance and adoption through analysis of practice performance metrics Use coaching methodologies to support client administrative leaders through the implementation of process improvements Develop innovative solutions to issues that arise during the Administrative Coaching process Collect, analyze, and interpret qualitative and/or quantitative data to diagnose root causes of client issues Establish strong relationships with clients and key decision makers Support Coaching and Training Services Managers with team projects and initiatives Proven Subject Matter Expertise (SME) on athenaOne, and as an SME, serve as a resource to others in the organization Typical Qualifications: Bachelor of Arts or Science degree or equivalent professional experience A minimum of 1 to 2 progressive years in a similar healthcare environment (health care, physician practice management, technology, teaching, training, client services, project management) preferred Healthcare practice operations or clinical experience a plus; Experience working with cross-functional groups and teams to achieve common goals Effective time management, logical problem solving and analytical skills with a demonstrated attention to detail are required About athenahealth Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  What’s unique about our locations? From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. Our company culture might be our best feature. We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone. Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability. Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.   What can we do for you? Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance. https://www.athenahealth.com/careers/equal-opportunity United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer. Important information for job seekers: athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process. If you feel that you have been a victim of such a scam, please send an email to: askhr@athenahealth.com