What are the responsibilities and job description for the Insurance Package Configuration Analyst position at athenahealth, Inc.?
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary: The Insurance Package Configuration Sr. Analyst is responsible for supporting revenue cycle success by following established workflows and identified best practices to create insurance packages and maintain the athenaOne insurance package library.
The Sr. Analyst serves as a core contributor to the daily coordination and execution of tasks required to achieve team goals. Your contributions help to ensure daily operations are properly prioritized, processes are functioning properly, and exceptions/escalations are accounted for, communicated & resolved in a timely manner, according to department policies, procedures, and work requirements.
Your responsibilities may include analysis and appropriate resolution of work within the expected timeframe, identifying trends through observation and investigation, and escalating opportunities for improvement. You will work as a support resource for your peers and may serve as a mentor and trainer.
Analyst Responsibilities include, but are not limited to:
Task-Based Work
- Builds and maintains expert subject matter knowledge of work area processes to be a resource for internal stakeholders.
- Works independently and prioritizes work effectively to ensure completion of assigned tasks within specified turnaround times and adhering to established goals
- Possesses a high level of attention to detail and holds self to equally high-quality standards
Trend Identification/Critical Thinking & Problem Solving
- Owns workflows as assigned by leadership
- Demonstrates flexibility & adaptability and implements appropriate solutions to new problems
- Identities and surfaces workflow inconsistencies to support positive performance results and continuous improvement initiatives
- Creates Standard Operating Procedures (SOP’s) or documented workflows to support the timely and accurate completion of work, either independently, or supporting Service Integrity
- When required, meets with internal stakeholders and customers to gain perspective on opportunities for improvement, assist with issue resolution, and promote an understanding of operations of assigned line of business
Training & Professional Development
- Participates in training and support for new staff additions within assigned work area
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
https://www.athenahealth.com/careers/equal-opportunity
