What are the responsibilities and job description for the Product Operations Senior Associate position at athenahealth, Inc.?
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Product Operations, Sr Associate to join the athenahealth Product Operations team in close proximity to either our Boston, MA location or our Belfast, ME location. The Product Operations team is responsible for helping drive value for the athenahealth Product Management organization by providing analytics-based, consultative feedback rooted in alpha and beta product development testing best practices. We are looking for a mission-driven, innovative, and outcomes-oriented teammate to join us in our quest to enhance and drive progress for athenahealth’s Product organization, enabling the improvement of the healthcare industry for the better.
The ideal candidate will understand the entire life cycle of a feature, driving the execution and customer coordination of pre-GA activities (alpha & beta) to enable better release outcomes. The candidate will support features from creation to GA, leading thoughtful planning of established alpha/beta test practices, alignment of end user enablement teams, and driving accelerated value across the features supported, while coaching Product Owners on athenahealth Product Management best practices. The ideal Product Operations Senior Associate candidate also will demonstrate a proficient background in markets athenahealth serves today - revenue cycle, electronic health records, population health, and/or patient engagement strategies – and has a foundational understand of the product management discipline and a working knowledge of agile scrum.
You have a passion for improving healthcare. Your self-starter drive helps you achieve meaningful results with empathy for the users of our products and services. Your stakeholder management skills enable you to influence others both horizontally and vertically within and outside the organization. You understand the software development process and appreciate the diverse personalities in our cross-functional teams. You are a pragmatic problem solver and possess the ability to prioritize and multi-task in a fast-paced environment, manage multiple complex projects simultaneously, and meet deadlines while demonstrating sound judgment in determining when to act independently or escalate. Additionally, you embody a growth mindset and resourcefulness, continuously seeking opportunities for personal and professional development and leveraging available resources to drive success.
Job Responsibilities
- Accelerating the delivery and impact of features and roadmap alignment
- Planning, executing, and measuring product features proof of concepts & tests
- Driving efficient cross-scrum team R&D operating and dependency management performance
- Organizing and planning product tests to ensure the adoptability and scalability of both new products and product enhancements
Job Qualifications
- Bachelor’s Degree required
- Previous experience in related healthcare and product management fields required
- Minimum 5 years overall professional experience, inclusive of 1 - 2 years of related client communications, product management, or user research preferred
- Experience with client communications in a B2B setting preferred
- Strong stakeholder management with the ability to influence higher co-horted stakeholders across multiple functions
- Excellent verbal and written communication skills, especially with customers
Travel Requirements
- 10% for tri-annual offsites and industry education (ex: on-sites, conferences, etc.)
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
https://www.athenahealth.com/careers/equal-opportunity
