What are the responsibilities and job description for the Business Analysis Associate position at Athenahealth?
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Role Summary:
The Business Analysis Associate will be responsible for identifying and transforming client and payer requirements into business logic our development team will utilize to create and maintain industry leading billing rules that generate superior results. Requirements may be identified through client requests, internal insights, or data trends.
This individual has a combination of strong solution design skills, technical facility, analytical thinking skills, intense curiosity, and thrives on optimizing product and processes to maximize client value and operational efficiency. This individual should have experience with revenue cycle, claim formatting, and billing requirements. The Associate should demonstrate excellent communication skills, be detail oriented, understand how to manipulate and utilize large data sets , have a keen ability for solving business problems via independent analysis, and enjoy managing simultaneous projects with competing priorities and multiple stakeholders.
Team Summary:
The Network Performance Optimization (NPO) team empowers athenahealth to deliver industry-leading clean claim performance by implementing, influencing, and guiding upstream interventions that ensure the submission of clean claims with minimal work.
Essential Responsibilities:
Research, design, and test claim billing logic to prevent claim rejections, denials, and billing work
Grow and maintain athena’s library of insurance billing rules to minimize disruption to clients and internal teams
Evaluate, prioritize, and act upon insights from clients, internal teams, and data to improve client and operational outcomes
Management of and execution against problems of limited to moderate scope to research and improve specific areas of poor billing performance or drive process improvement
Work effectively with stakeholders within and external to the NPO team to share billing expertise and collaborate on finding solutions to client needs.
Analyze complex data sets, identifying trends and proactively developing solutions to globally felt customer issues
Expected Education & Experience:
Bachelor’s degree or 3-5 years of experience in an insurance or medical coding field
Experience solving complex healthcare billing problems involving revenue cycle, claim formatting, and coding requirements
Certified Professional Coder (CPC) certification is a plus
Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
Familiarity and comfort with web/software applications and a basic understanding of cloud-based SaaS
Knowledge & Skills:
Ability to assess large amounts of information, identify trends, and break information into key components
Capable of transforming business requirements into logic statements
Must be highly motivated and able to work independently as well as part of an extended, cross-functional team
Understanding of the process of medical billing and medical terminology
Excellent verbal and written communication skills
Passion for customer service, problem solving, and solution design
Ability to prioritize and to multi-task in a fast-paced environment, manage competing priorities and communicate potential conflicts to manager
Capable of managing simultaneous projects with multiple stakeholders
Maintain a curiosity on how things work and a willingness to dive deeper
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
California: https://www.athenahealth.com/salary-range/ca-nontech-associate
Colorado: https://www.athenahealth.com/salary-range/co-nontech-associate
Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-associate
New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-associate
New York: https://www.athenahealth.com/salary-range/ny-nontech-associate
Washington: https://www.athenahealth.com/salary-range/wa-nontech-associate
About athenahealth
Here’s our v ision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19 th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare : It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas , as we call ourselves — spark the innovation and passion needed to accomplish our goal . We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: W e are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability .
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility ( CSR ) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued .
We also encourage a better work-life balance for athenistas with our flexibility . W hile we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
https://www.athenahealth.com/careers/equal-opportunity
Role Summary:
The Business Analysis Associate will be responsible for identifying and transforming client and payer requirements into business logic our development team will utilize to create and maintain industry leading billing rules that generate superior results. Requirements may be identified through client requests, internal insights, or data trends.
This individual has a combination of strong solution design skills, technical facility, analytical thinking skills, intense curiosity, and thrives on optimizing product and processes to maximize client value and operational efficiency. This individual should have experience with revenue cycle, claim formatting, and billing requirements. The Associate should demonstrate excellent communication skills, be detail oriented, understand how to manipulate and utilize large data sets , have a keen ability for solving business problems via independent analysis, and enjoy managing simultaneous projects with competing priorities and multiple stakeholders.
Team Summary:
The Network Performance Optimization (NPO) team empowers athenahealth to deliver industry-leading clean claim performance by implementing, influencing, and guiding upstream interventions that ensure the submission of clean claims with minimal work.
Essential Responsibilities:
Research, design, and test claim billing logic to prevent claim rejections, denials, and billing work
Grow and maintain athena’s library of insurance billing rules to minimize disruption to clients and internal teams
Evaluate, prioritize, and act upon insights from clients, internal teams, and data to improve client and operational outcomes
Management of and execution against problems of limited to moderate scope to research and improve specific areas of poor billing performance or drive process improvement
Work effectively with stakeholders within and external to the NPO team to share billing expertise and collaborate on finding solutions to client needs.
Analyze complex data sets, identifying trends and proactively developing solutions to globally felt customer issues
Expected Education & Experience:
Bachelor’s degree or 3-5 years of experience in an insurance or medical coding field
Experience solving complex healthcare billing problems involving revenue cycle, claim formatting, and coding requirements
Certified Professional Coder (CPC) certification is a plus
Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
Familiarity and comfort with web/software applications and a basic understanding of cloud-based SaaS
Knowledge & Skills:
Ability to assess large amounts of information, identify trends, and break information into key components
Capable of transforming business requirements into logic statements
Must be highly motivated and able to work independently as well as part of an extended, cross-functional team
Understanding of the process of medical billing and medical terminology
Excellent verbal and written communication skills
Passion for customer service, problem solving, and solution design
Ability to prioritize and to multi-task in a fast-paced environment, manage competing priorities and communicate potential conflicts to manager
Capable of managing simultaneous projects with multiple stakeholders
Maintain a curiosity on how things work and a willingness to dive deeper
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
California: https://www.athenahealth.com/salary-range/ca-nontech-associate
Colorado: https://www.athenahealth.com/salary-range/co-nontech-associate
Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-associate
New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-associate
New York: https://www.athenahealth.com/salary-range/ny-nontech-associate
Washington: https://www.athenahealth.com/salary-range/wa-nontech-associate
About athenahealth
Here’s our v ision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19 th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare : It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas , as we call ourselves — spark the innovation and passion needed to accomplish our goal . We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: W e are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability .
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility ( CSR ) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued .
We also encourage a better work-life balance for athenistas with our flexibility . W hile we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
https://www.athenahealth.com/careers/equal-opportunity
