What are the responsibilities and job description for the Senior Content Strategy & Customer Experience Manager position at Athenahealth?
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Senior Content Strategy & Customer Experience Manager
We are looking for a Senior Content Strategy & Customer Experience Manager to join the Customer Segment Team within our Marketing division. In this role, the Senior Content Strategy & Customer Experience Manager will be responsible for transforming athenahealth’s Thrive Summit event from a three-day annual conference into an ongoing, year-round customer engagement and learning experience. This role will develop and execute a strategic content experience that keeps customers engaged pre-, during, and post-Thrive through a variety of channels, including webinars, podcasts, and thought leadership materials. By ensuring a seamless and impactful content strategy, the Senior Content Strategy & Customer Experience Manager will help drive customer engagement, brand affinity, and return attendance at Thrive.
Job Responsibilities
Craft compelling narratives for key customer programs and events including Thrive Summit that align with overall marketing objectives and strengthens customer loyalty.
Develop and execute a year-round content strategy that extends Thrive beyond a single event, incorporating webinars, podcasts, digital content, and other learning opportunities.
Own and drive the customer experience, ensuring all content and engagement initiatives align with broader company objectives.
Oversee the content experience for Thrive Summit, including creation of breakout sessions and expo hall content and assist with main stage programming.
Lead speaker recruitment, management and training for all breakout sessions and manage the creation and delivery of high-quality presentations that drive audience engagement.
Serve as the primary point of contact for internal teams on all Thrive-related content initiatives, ensuring timely distribution of information (e.g., FAQs, experience maps, session overviews).
Partner with the Operations team to refine content workflows, optimize event content management, and support post-event content repurposing.
Develop and manage attendee feedback mechanisms, including surveys and post-event evaluations, to assess content effectiveness and evolving customer needs.
Typical Qualifications
Bachelor’s degree, preferably in Marketing, Business, or related field.
7 years of experience in content strategy, event management, or customer engagement within a B2B or SaaS environment.
Experience in the healthcare, health tech or similarly regulated environment preferred.
Ability to transform business priorities, market trends and product innovation into compelling narratives for marketing programs and events.
Proven ability to develop and execute multi-channel content programs that drive customer engagement.
Strong leadership and stakeholder management skills, with experience leading cross-functional teams.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Excellent storytelling, presentation, and communication skills.
Experience with event content platforms (e.g., Cvent), digital content distribution tools, and survey platforms
About athenahealth
Here’s ourvision : To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story.athenahealth develops andimplements products and services that support US healthcare : It’sour chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.
Our size makes a difference, too : We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.
Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’sCorporate Social Responsibility(CSR)program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued.
We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at
