Associate, Client Services (SF)

What We Do

Leading firms across all industries, with a particular focus on Management Consulting and Life Sciences, trust Atheneum to connect them to the world's top professionals. By organizing expert interviews and surveys, we unlock unique knowledge and provide our clients with insights that impact their business decisions - for example, understanding how emerging technologies will evolve or which new treatments will revolutionize the healthcare sectors.

WE ARE ONE OF THE LEADING GLOBAL EXPERT NETWORKS

About the Role

As an Associate, Client Services at Atheneum, you will play a pivotal role in connecting our clients with top-tier experts for qualitative virtual sessions. This is a sales-oriented role requiring strong commercial acumen—you’ll need to persuade experts, negotiate fees, and meet KPI targets while ensuring an exceptional client experience.

Your responsibilities will include:

• Expert Sourcing and Onboarding: Identify and onboard industry experts for client projects, ensuring availability for rapid booking.

• Managing Multiple Projects: Coordinate multiple projects at once, efficiently matching clients with the right experts.

• Fast-Paced Booking and Scheduling: Quickly secure expert sessions on short notice, maintaining organization and clarity.

• Client Needs Understanding: Develop a deep understanding of client requirements to provide tailored expert recommendations.

• Communication and Outreach: Use cold calls, emails, and persuasive language to engage experts and secure their participation.

• Negotiation & Sales Focus: Convince experts to participate in sessions, negotiate competitive fees, and ensure smooth execution.

• Adaptability and Agility: Think on your feet, adjust to shifting client needs, and prioritize effectively in a fast-paced, high-intensity environment.

• Client Excellence: Maintain high-quality service by managing expectations, delivering accurate recommendations, and ensuring expert sessions run seamlessly.

Profiles We Are Seeking
We are looking for driven, collaborative, and resilient individuals eager to build a corporate career with opportunities for rapid growth. If you thrive under pressure, excel at problem-solving, and have a strong commercial mindset, this role is for you. Exceptional communication and negotiation skills are essential as you will be balancing client expectations, expert engagement, and KPI targets to drive success.

What We Offer

• $68,640 base salary

• Up to $95,000 USD total compensation

• 100% coverage for select health insurance premiums

• 401(k) plan

• 21 PTO days & 9 company holidays

• Hybrid work model

• ClassPass – subsidized by Atheneum

• Monthly Grubhub lunch allowance

• Pre-taxed commuter benefit

• Internal SWAP Program with our other global offices

• Coffee, tea, soft drinks, and snacks

• Team mingles & lunches

• Employee Resource Groups

• Continuous comprehensive training

Profiles We Are Seeking  

• We welcome applications from individuals seeking a corporate career with rapid progression. 

• We are in search for driven, collaborative, resilient, curious individuals who excel in communication. 

• Fluency in additional languages is a plus.

Here at Atheneum, diversity and inclusion is not just part of our culture, it is ingrained in our DNA. We do not discriminate in any way when assessing applications.

Salary : $68,640 - $95,000