Long Term Care Ombudsman

Long Term Care Ombudsman Representative, Augusta region

Job Overview and Requirements

Are you ready to bring your talent and expertise to an innovative non-profit organization providing quality services to the largest growing segment of our population? Are you an advocate who ensures the voice of those you serve is being heard? Do you seek work that is challenging, meaningful, and fun? Does your best day at work include knowing that what you’ve done has made a measurable difference in someone’s life?

ACCA is looking for Long-Term Care Ombudsman (LTCO) representatives to advocate for the rights of people living in long term care facilities in the Augusta region. The coverage area includes the following counties: Burke, Columbia, Glascock, Hancock, Jefferson, Jenkins, Lincoln, McDuffie, Richmond, Screven, Taliaferro, Warren, Washington, and Wilkes.

About Us: Serving northeast and east Georgia, Athens Community Council on Aging (ACCA) is the nonprofit providing a comprehensive resource of expertise and opportunities for adults and families who need and desire the essentials to age and live well. We do this by offering programs and services that address basic needs, such as food and transportation, and personal fulfillment gained through building relationships, expanding knowledge, and making meaningful contributions to the community. With more than 50 years of experience, ACCA helps people navigate – and celebrate – life’s second half, positively impacting their health and well-being, and making their communities an even better place to live.

Our Long Term Care Ombudsman staff work to improve the lives of residents in personal care homes, skilled nursing facilities, and assisted living residences through regular visits, complaint investigation, and community education.

Reports To: LTCO Program Coordinator

Supervises: LTCO volunteers

Essential Responsibilities:

· Promote the well-being, quality of care, and quality of life of residents in long term care facilities.

· Conduct routine monitoring visits to long-term care facilities, including nursing homes, assisted living facilities personal care homes, and community living arrangements.

· Provide information and referral services to residents, their families, facility staff, ACCA staff, and the public concerning, at a minimum:

o Georgia Ombudsman Act, Patients' Rights, Older Americans Act, and state/federal regulations affecting the LTCF residents.

o The Long-Term Care system including services available, selection criteria, and the aging network.

o Referrals to other agencies, programs, etc. if information or service is needed outside the scope of the LTCO program.

· Receive and document resident complaints. Upon completion of certification, investigate and resolve complaints.

· Assist in an on-going LTCO Community Education program:

o Develop materials and provide information on LTC issues and the LTCO program for distribution or presentation to residents, community organizations, groups and agencies.

o Perform public and community relations activities for the LTCO program and the Athens Community Council on Aging.

o Assist with the organization of Resident and Family Councils as requested.

· Assist with inter- and intra-agency coordination, maintaining active working relationships with agency and community programs.

· Assist the Coordinator in providing recruitment, selection, supervision, orientation, and evaluation of volunteers as appropriate in the execution of their duties.

Essential Requirements:

· Must be an independent self-starter! This is a remote position working in the Augusta area, with support from local and Athens staff.

· Meticulous and detail oriented.

· Able to quickly establish a rapport with a wide variety of people.

· Great memory for detail.

· Impeccable written and oral communication skills.

· An undergraduate degree from a four-year college or university.

· A minimum of two years professional experience, with at least one year in aging, long term care or related fields.

· Valid Georgia Driver’s License and reliable transportation.

Why Join Us:

· Work with a dedicated team passionate about improving the lives of older adults.

· Be part of a growing, dynamic organization that values creativity and innovation.

· Competitive benefits package, including health, dental, and vision insurance, paid holidays, annual leave, sick leave, company-paid life and disability insurance, 403(b) retirement plan, and education scholarships.

Our Hiring Process & Timeline:

· Application Deadline: March 7th

· In-Person Interviews: Ongoing

· Final Selection: by March 31st

How to Apply:

Applicants must submit a completed agency application form, along with a cover letter and resume. Please complete the agency application that can be found: https://www.accaging.org/join-us/employment/employment-application/

Equal Opportunity:

ACCA is an equal opportunity employer committed to inclusivity. We do not discriminate based on age, gender, race, religion, disability, military status, sexual orientation, gender identity, or national origin.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Loan forgiveness
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote

Salary : $19