What are the responsibilities and job description for the Front Office Support Specialist position at Athens Neighborhood Health Center?
POSITION OVERVIEW
Under the supervision of the Site Manager, the Front Office Support Specialist I meets and greets patients and coordinates all activities of patients in the front office. This includes floating to also working within the call center and assist patients over the phone.
OFFICE HOURS:
Monday, Wednesday, Thursday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 2:00 PM
Saturday: 8:00 AM - 12:00 PM (rotating Saturday schedule)
RESPONSIBILITIES
- Greeting patients and determining patient services
- Securing patient records
- Supplying patients with required forms
- Verifying and updating patient information
- Requesting insurance and income verification
- Transferring patient information into electronic health record
- Scheduling appointments
- Answering telephones
- Compiling missed appointment list
- Monitoring condition of waiting area (temperature, cleanliness, etc.)
- Calling and reminding patients of scheduled appointments
- For bilingual staff, translating, when needed
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of health care administration
- Time management skills
- High level of interpersonal skills
- Excellent telephone communication skills
- Ability to communicate effectively
- Ability to listen and process information
- Possess a calm and professional demeanor in stressful situations
- Skilled in word processing and data entry
- Bilingual preferred ( $1/hour)
EDUCATION, EXPERIENCE AND TRAINING
- High School diploma and 2 years front office experience.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Front Office: 2 years (Required)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $15