Lead Assistant: Teen Services (TE-06)

Overview

• Status: Full-time; benefits available
• Hours: 40 hours per week; requires some nights and weekends
• Salary: $16.00 per hour
• Application Deadline: Open until filled

Bilingual Skills (English-Spanish) preferred but not required.

Position Summary

Athens Regional Library System is committed to our Vision: Engaging Communities and Exceeding Expectations, which we achieve through the everyday practice of our organizational values. It is through our values we provide an atmosphere and work environment that is inclusive, supportive of our community, respectful, committed to excellence and welcoming.

Do you enjoy working with teenagers? The Athens Regional Library System is hiring a full-time Library Lead Assistant for the Athens-Clarke County Library Teen Services Department. We seek an experienced, responsible, creative, and enthusiastic individual who embraces and thrives in an active, fast-paced, culturally diverse environment.

This is a leadership position in the Athens-Clarke County Library Teen Services Department. The Lead Assistant will help to plan and provide appealing, meaningful programming for teen-aged patrons. The position also helps oversee daily departmental tasks, and provides front-line services to patrons of all ages. This position requires dependability and the ability to start, finish or pick up work projects at various points, without direct supervision, is vital. This position reports to the Teen Services Coordinator.

Minimum Training and Experience

High school diploma or equivalent required, with college degree or college experience preferred. Applicants should have at least one year of experience working with teens, and one year of experience planning and presenting youth programs. A combination of education, training, and experience that provides requisite knowledge, skills, and abilities for the position may also be considered.

Supervisory & Management Responsibility

This position leads the Teen Department when the Teen Services Coordinator is unavailable. The Lead Assistant will independently manage the department during assigned shifts, including some evening and weekend hours, and will take a leadership role in program planning. This position will provide guidance and direction to the Teen Services staff and volunteers, and will monitor and directly address the activities and behavior of teens and other library patrons. The Lead Assistant is responsible for upholding all library policies, including the Patron Responsibilities and Conduct statement; monitoring and responding to safety and security of library patrons; and reporting situations according to outlined procedures.

Essential Duties and Responsibilities

The following duties are normal, but not exclusive or all-inclusive, expectations for this job. Other duties of a similar nature may be required and assigned, and job assignments and schedules may change in the future.

• Helps the Teen Services Coordinator organize the teen programming schedule, and works with department staff to create and present age-appropriate programs and activities.
• Assists Coordinator with outreach efforts in the community, presenting programs and/or representing the department at schools, community events, or in community organizations.
• Cultivates a welcoming and safe environment in the Teen Department; develops a positive relationship with teens who visit the library and encourages them to return.
• Contributes content for the department’s social media outlets and web page.
• Designs and distributes promotional materials for teen programs and services.
• Provides leadership for daily library operations, including basic department maintenance; organizing and re-shelving materials and program supplies; and creating book and informational displays.
• Provides direct customer service to library patrons of all ages, especially teens, assisting with their information and readers’ advisory needs.
• Assists library patrons with computer activities, including catalog/Internet searching, printing, faxing, and copying.

Knowledge, Skills, and Abilities

• Upholds the library’s core values; ability to provide external and internal service that is welcoming, committed to excellence, inclusive, and respectful and that supports the community and co-workers.
• Knowledge of teen literature and media, and the ability to keep up-to-date with popular culture and technological advances that interest teens.
• Ability to work independently, both within established guidelines and as part of a team.
• Organizational skills and the ability to prioritize assignments and activities.
• Ability to identify and address departmental or organizational needs and find creative solutions to problems.
• Excellent communication and interpersonal skills and ability to communicate successfully with patrons and staff.
• Knowledge of customer service principles and skill in providing efficient, positive, and professional customer service to patrons of all ages, and especially to teens.
• Ability to work with people with tact, patience, and courtesy, ability to effectively address behavior issues as they arise.
• Capable of handling a busy public service desk; ability to remain calm under a variety of
• Personal computer proficiency and the ability to use and understand, and to assist patrons with, various computer applications.
• Ability to maintain regular, predictable, and punctual attendance.
• Ability to quickly learn basic library operational principles and practices, as well as ARLS policies, procedures, and activities.

The Athens Regional Library System is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the library may provide reasonable accommodation to qualified individuals with disabilities and encourages prospective employees to discuss potential accommodations. The library is a drug-free workplace and may require a pre-employment drug test according to established policy. Hiring is contingent upon verification of identity; United States employment eligibility authorization through E-Verify will be required. Georgia is an open records state. Due to the volume of applications, applicants may not receive a reply from the library unless the applicant is selected for an interview.

Submit an online ARLS job application for this position. Please include a resume and cover letter describing qualifications for this position.