What are the responsibilities and job description for the Call Center Representative position at Athens Services?
Description
- Primary function is to handle Service calls, soft collect, and present payments options.
- Secondary responsibility is to handle billing payments enhancing web pay customer base, with additional responsibility to fully set up new customers with all options during the first call transaction.
- Determines requirements by working with customer profile, requires detail based on challenge and present alternative solutions to customers.
- Must be well versed in company billing database and payment options to satisfactorily resolve customer and company requirements.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Up-Sells additional services by recognizing opportunities to up-sell accounts; explaining new services, charges for additional equipment, extra service requests, etc.
- Requires impeccable documentation skills keeping the customer well informed and accurate notes in database system.
- Updates and maintains call center database by entering information on every call.
- Serves as an on-site resource for customers as well as Athens sales and operations personnel.
- Updates job knowledge by participating in educational opportunities, attends mandatory training to enhance system and equipment knowledge and selling skills.
- Enhances career by accepting ownership of accomplishing new and different projects.
- Greet customers and residents in a professional & courteous manner.
- Meets or exceeds service quality and productivity goals set for the position.
- Attends various city events as Company representative.
- Performs other duties as assigned.
Required Qualifications
Preferred Qualifications
Physical / Environmental Demands :
Salary : $21.00- $24.00 per hour
Benefits :
Salary : $21 - $24
