Customer Service/Office Assistant

```Duties:```

• Accurately input customer orders into our ERP system, ensuring all information is correct and exact.
• Assist with customer service inquiries.
• General office work.

- ```Requirements:```-

• Preferred: Solid knowledge of utilizing NetSuite is a plus.
• Required: Advanced proficiency in Microsoft Office: Outlook, Word and Excel applications.
• Proven experience as an order entry specialist or similar position with experience in customer service or related fields. Manufacturing experience a plus.
• Must be proficient in navigating between computer platforms, cutting & pasting information insuring detailed information is accurately entered.
• Excellent attention to detail and accuracy in data entry.
• Strong organizational and time-management skills to manage multiple priorities and tasks simultaneously.
• Strong communication (written and verbal) and customer service skills to build positive relationships with customers.
• Ability to work independently, as well as part of a team.
• Comfortable working in a fast-paced environment with tight deadlines.
• Ability to read and understand tape measures, basic knowledge of math calculations such as square footage, fractions, etc.
• Feeling comfortable working in a production and warehouse environment.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Process orders in a timely and efficient manner to meet customer delivery expectations.
• Create bills of lading, UPS shipments and FedEx shipments as dictated per order.
• Respond to inquiries from customers regarding their orders and ensure they are resolved in a timely manner. Topics could include pricing, ship dates, delays, etc.
• Collaborate with various departments including sales, production and shipping and supply chain to ensure timely order fulfillment and delivery.
• Resolve any issues that arise with customer orders including changes, cancellations, or discrepancies.
• Maintain accurate data entry records and ensure the order processing system is updated in real-time.
• Participate in continuous process improvement initiatives to ensure maximum efficiency in the order entry process.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 – 24 per week

Benefits:

• Flexible schedule

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $18 - $20