What are the responsibilities and job description for the Front Desk Associate position at Athletica Health & Fitness?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team in the hospitality industry. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to handle guest inquiries and concerns efficiently. The Front Desk Agent will play a crucial role in enhancing guest experiences and maintaining the smooth operation of hotel services.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, including handling reservations and payments.
- Provide information about hotel amenities, services, and local attractions to enhance guest experiences.
- Address guest inquiries, concerns, and complaints promptly and professionally to ensure satisfaction.
- Conduct night audits as required, ensuring accurate reporting of daily transactions.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Maintain an organized front desk area, including managing phone calls and correspondence.
- Assist in administrative tasks related to guest services and hotel management as needed.
Experience
- Previous experience in hospitality or hotel management is preferred but not required.
- Familiarity with front desk operations, guest relations, and customer service principles is essential.
- Experience with night audit procedures is a plus.
- Bilingual or multilingual candidates are encouraged to apply to better serve our diverse clientele.
- Strong interpersonal skills with the ability to communicate effectively with guests and team members alike.
- A proactive attitude towards problem-solving and a commitment to delivering exceptional guest services are crucial for success in this role.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed
Ability to Commute:
- Naples, FL 34104 (Required)
Ability to Relocate:
- Naples, FL 34104: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16
