What are the responsibilities and job description for the Help Desk Technician position at ATI Restoration, LLC?
Help Desk Technician
RESPONSIBILITIES:
Under the supervision of the IT Manager the applicant will:
- Provide technical support and guidance to users
- Provide in person and telephone support to troubleshoot system issues
- Document internal policies and develop training for end-users
- Develop new and build current relationships with vendors. This will include working with technical support on
- Assist in configuring and maintaining all systems, applications, security, and network
- Troubleshoot network performance issues. Recommend upgrades, patches, and new applications
- Install new software releases and system upgrades, evaluate and install patches, and resolve
- Perform system backup and recovery. Maintain data files and monitor system configuration to
- Administer and maintain the organization's email system
- Install and maintain Windows 2016/2019Servers and Windows 11 Desktops/Laptops
Desired Skills & Experience
- 4 year degree from accredited University
The position recommends experience in the following areas:
- 2 years with managing a virtual environment with vCenter
- scripting experience (ex. Powershell, Python, etc) with a good understanding of API
- Experience of managing Google Apps for Enterprise
- Experience managing MS SQL Servers
- Cloud file shares systems, ex. Google Shared Drive, Sharepoint
- Experience with a Mobile Device Management solution (ex. Airwatch, Maas360, SOTI)
- 2 years of installation and Management of Windows 2012/2019Servers
- 2 years Active Directory and Group Policy Management
- 2 years of well experienced with ITSM solution.
- Experience with SentinelOne Endpoint Protection
- 2 years of developing and implementing new solutions that improve business processes
- Experience managing Voice over IP telecommunications and call center software
- Experience with a desktop imaging solution, ex. MDT, SCCM, SmartDeploy
- Zerto
- Druva Backup solutions
- Microsoft D365
- Azure Cloud
Travel Expectation- Approx 20%
Successful candidates will be professional, self-motivated, energetic and enthusiastic with
excellent communication and interpersonal skills.
We are committed to providing equal employment opportunities to all employees and applicants without regard to
race, ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender
identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and
veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability or any
other protected status in accordance with all applicable federal, state and local laws. This policy extends to all aspects
of our employment practices, including but not limited to, recruiting, hiring, discipline, termination, promotions,
transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.
